• Let Warranty Valet assist you in claiming Blackstone warranty hassle-free.

Step 1:

  • After registration, you will have access to the warranty benefits. The registration form requires your name, email, phone number, residential address, model and serial number, purchase date, and location.

  • The manual's front side or above the serial number is the place where the four-digit model number is visible. The location of the serial number is on the bottom shelf of the griddle or underneath the base of a tabletop unit.

Step 2:

  • You have no stoppages in returning the products when you receive the RMA (Return Merchandise Authorization) number and return instructions from the customer service department through the phone number.

  • The return time period is thirty days from the date of purchase. Within this timeframe, you will be capable of sending back the products bought from the official website or Blackstone customer service in unused condition with the original packaging.

Step 3:

  • The purchaser's credit or debit card will receive the refund of the purchase price excluding the ten percent restocking fee within ten business days from the date of the receipt. The customers must pay the return shipping costs.

  • The customer support page comprises information related to FAQs, replacement parts, virtual guidance, user manuals, assembly guides, shipping tracking, and so on.

Blackstone Warranty Period:

  • 1-year warranty

Blackstone Contact Information:

Phone Number

+1-435-252-3030

Mon-Fri: 7am - 5pm(MST)

Contact Address

1073 West 1700 North,
Logan, UT-84321,
USA.

  • Let Warranty Valet assist you in claiming Blackstone warranty hassle-free.

Useful Links:

What is covered under the Blackstone Warranty?

Blackstone warranty policy applies to:

  • Blackstone offers a one-year warranty from the date of purchase.
  • The warranty covers all parts, workmanship, and finishes.
  • Repair or replacement is at the manufacturer's discretion.
  • The warranty is valid only within the United States.

What is NOT covered under the Blackstone Warranty?

Blackstone warranty does not apply to:

  • The warranty does not cover accidents, negligence, alterations, abuse, or misuse of the product.
  • Unauthorized repairs or alterations made without written consent from North Atlantic Imports LLC will void the warranty.
  • The warranty is void for griddles purchased from unauthorized third-party sellers, at a discounted rate due to missing or damaged components, or as floor models.

Blackstone Warranty FAQs

How can I view the warranty details for my Blackstone product?

The warranty terms and conditions may vary depending on the product, so it is best to check your user manual for your Blackstone item for the exact terms and conditions of the warranty

What information do I need to provide to process a Blackstone warranty claim?

You may need to provide the following documents to process your warranty claim: A digital copy of your sales receipt, the serial number of the product, and photos of the damaged product. You can find the serial number for your Blackstone griddle on the silver decal on the griddle frame.

Is there an option for a replacement for a defective Blackstone griddle?

A defective item may be repaired or replaced depending on the conditions of your Blackstone warranty.

If my Blackstone warranty has expired, what options do I have?

If the manufacturer’s warranty has expired, the product may not be eligible for warranty service. Alternatively, replacement parts may be available depending on the product.

What is not covered by the Blackstone warranty?

The Blackstone warranty does not cover normal wear and tear, unauthorized repairs, alteration or modification of the product, second-hand or demonstrator products, improper maintenance, and purchase from unauthorized dealers.

Products of Blackstone:

Our complete claim assistance covers all Blackstone products, including:

Product name
Griddles
Pizza Ovens
Carry Bags
Sauces
Grease Cup Liners
Flex Scrapers

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Blackstone logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Blackstone.