Warranty-related questions or claims can be made by submitting a request with your email address, the topic you want to go for, the subject, a detailed description, and the attached file.
You can also initiate repairs for your products through warranty claims, and you will be offered either a repair or replacement when the repair cannot be performed on your product.
The thirty-day time period is provided from the purchase date to return the product if you are not satisfied with it. You are advised to use the same form or contact them that you used for claiming the warranty.
Having the order number when you contact them will make the return process quicker and you need to mention the item you are to return if you return a single product from an order that includes multiple items.
The support page encompasses a diverse array of topics, including user manuals, orders and returns, troubleshooting for various products, general information, FAQs, and more.
Customer service is accessible every day within specified hours, and they strive to respond to your inquiries promptly, prioritizing the earliest available time for assistance.
During the warranty process, Marshall may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Marshall, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Marshall Group assures that the Product, when purchased directly from Marshall Group via the Website, is free from defects in materials and workmanship for a duration of one year from the original purchase date. This warranty is contingent upon the product being utilized in accordance with Marshall Group's published guidelines for the specific Product, including user manuals and technical specifications, and is subject to the limitations outlined in this document. It is important to note that this warranty is applicable solely to the Product(s) acquired for personal use and is not valid for resale purposes.
1-year limited warranty
The warranty does not cover products purchased through channels other than the Website, issues arising more than one year after the original purchase date from Marshall Group via the Website, consumable parts like batteries or protective coatings, cosmetic damage such as scratches, dents, and broken plastic, damage resulting from external causes like accidents, abuse, misuse, liquid contact, or fire. It also excludes damage caused by operating or using the product contrary to published guidelines from Marshall Group, including user manuals and technical specifications. Additionally, any attempt to open or disassemble the product in a manner not explicitly described in the user manual is not covered. Modified Products, defects due to normal wear and tear or aging, and stolen Products, or those suspected to be stolen, are also excluded from the warranty.
Marshall Group AB, previously known as Zound Industries International AB, is a renowned manufacturer of music equipment and audio products, housing well-known brands such as Marshall, Natal drums, Urbanears, and Adidas headphones. With its global headquarters located in Stockholm, the company officially transitioned from Zound Industries to Marshall Group on June 15th, 2023. However, it continues to operate with Zound Industries as a secondary name, which may be visible on certain products and documentation.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Marshall logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Marshall.