Step 1:

  • To ensure your high-performance fixtures are recognized by the manufacturer's regional support network, you must maintain a record of your original sales invoice and installation date.

  • Your professional installation certificate acts as the primary mechanical link to validate your ownership and confirms the hardware was commissioned by a certified plumbing professional.

  • While formal digital registration is not always a requirement for every product line in this region, having your specific model numbers and batch codes ready is a necessity for identifying your eligibility window.

Step 2:

  • Before starting a formal inquiry, inspect the ceramic surface or electronic sensor under bright light to determine if the issue is a material defect or a maintenance hurdle.

  • Collect visual records of the anomaly while the system is installed, specifically identifying any structural cracks in the glaze or leaks occurring at the valve base.

  • Compiling this data into a digital package accelerates the evaluation process and provides the regional technical team with a comprehensive view of the mechanical and aesthetic state.

Step 3:

  • Reach out to the regional customer service department through the official web-based contact forms or the dedicated service portal found on the manufacturer's MENA website.

  • Utilizing the digital inquiry portal ensures your request is triaged by experts familiar with regional water standards and specialized healthcare-grade technology.

  • Once your submission is received, follow the specific instructions regarding the evaluation of the hardware or the coordination of a visit from an authorized technical representative.

Armitage Shanks Warranty Period:

  • Armitage Shanks products typically come with up to lifetime warranty on ceramic products, while taps, fittings, and components usually have around 5 years coverage, depending on the product and region.

Armitage Shanks Contact Information:

Phone Number

+971 4 804 2400

Monday – Friday, 8:30 AM – 4:30 PM

Contact Address

Ideal Standard International NV
Da Vincilaan 2
1935 Zaventem
Belgium

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What is covered under the Armitage Shanks Warranty?

Eligible for Coverage: The Armitage Shanks Guarantee

  • Ceramic Integrity: Extensive 25-year warranty on ceramic sanitaryware against manufacturing defects and structural failures.
  • Mixer Functionality: Protection for basin and shower mixers against internal mechanical failure and leaks for up to 5 years.
  • AquaBlade® Technology: Specialized guarantee for the integrity of the rimless flushing system against manufacturing-related flow issues.
  • Healthcare Fixtures: Coverage for clinical sinks and scrub units against structural manufacturing flaws under normal operational conditions.
  • Electronic Sensors: Protection for touchless flushing systems and electronic taps against factory-related electrical failure.

What is NOT covered under the Armitage Shanks Warranty?

Exclusions: Protection Limitations

  • Abrasive Cleaning: Protection does not cover surface damage caused by harsh chemical cleaners, scouring pads, or abrasive powders.
  • Improper Installation: Coverage is void for failures resulting from incorrect mounting, over-tightened bolts, or non-certified plumbing connections.
  • Impact Damage: Any warranty is void for chips, cracks, or breaks caused by external impact or dropping heavy objects onto the fixture.
  • Water Quality: Coverage does not apply to staining, corrosion, or mechanical failure caused by sediment, limescale, or high-mineral water.
  • Unauthorized Repair: The guarantee is void if the product has been modified or repaired by unauthorized persons prior to a factory inspection.
  • Ownership Transfer: The guarantee applies strictly to the original purchaser and does not follow the hardware to a secondary owner or location.

Products of Armitage Shanks:

Our complete claim assistance covers all Armitage Shanks products, including:

Product name
Bathroom Fixtures
Toilets
Washbasins
Urinals
Bidets
Bathing Systems
Bathtubs
Shower trays
Whirlpool tubs
Faucets & Fittings
Bathroom faucets
Mixers
Shower systems
Shower Systems
Commercial showers
Healthcare washroom solutions
Bathroom Furniture
Vanity units
Washroom solutions
Accessories
Toilet seats
Grab rails
Flush systems

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Armitage Shanks logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Armitage Shanks.