Step 1:

  • Ensure you have the original invoice or receipt as proof of purchase to make the Aluratek warranty claim.

    Familiarize yourself with Aluratek's warranty policy applicable to your product, which can be found in the product's user manual or on their official website.

    Locate the Aluratek Warranty page and provide the required details to check your warranty status. 

  • You can find your product's model number on the label attached to the product, usually placed on its surface or underside, as well as on the original packaging.

Step 2:

  • Create an account to register your Aluratek product by signing up on their official website.

    Once you've completed the sign-up process, you'll be able to register your product by entering its model number along with the purchase date and place of usage.

    Registering your product expedites the process of resolving Aluratek warranty claims. 

    During the warranty process, Aluratek may offer you one of the following solutions: a warranty replacement or warranty service. The standard warranty period is 1 year from the date of purchase.

Step 3:

  • Aluratek typically requires customers to contact their customer service for assistance.

    You can contact them using the contact details given below. Before contacting customer support, gather all the necessary information for your Aluratek warranty claim. 

    This usually includes the registered product details, proof of purchase, a detailed description of the issue, and any supporting documentation, such as photos or videos of the defect. 

    The customer support representative will guide you through the Aluratek warranty claim process and provide further instructions.

    Follow the instructions provided by the customer support representative diligently. If troubleshooting does not resolve the issue, Aluratek may arrange for replacement parts, product repair or, in some cases, a replacement unit.

Aluratek Warranty Period:

  • All Aluratek products are covered by a 1-year limited warranty from the date of purchase within the U.S. and Canada. During this period, Aluratek will repair or replace the defective product at no charge. The warranty covers all purchases made through aluratek.com and authorized resellers and retailers.

Aluratek Contact Information:

Email Support

support@aluratek.com

Phone Number

1-866-580-1978

Mon - Fri, 8 AM - 5 PM PST

Contact Address

15241 Barranca Pkwy, Irvine, California, 92618, United States

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Aluratek warranty hassle-free.

Useful Links:

What is covered under the Aluratek Warranty?

Defects in materials or workmanship during normal use

  • Parts and labor charges for repair or replacement of a defective product during the warranty period
  • The original consumer who purchased the product from Aluratek's official website or authorized resellers and retailers within the U.S. and Canada
  • Aluratek branded digital photo frames, Bluetooth audio products, mobile accessories, and USB peripherals purchased from authorized stores
  • Replacement parts required during the covered one-year warranty period

What is NOT covered under the Aluratek Warranty?

Cosmetic damage, accident, abuse, misuse, or modification of any parts of the product

  • Damage due to improper operation or attempted repair by anyone other than Aluratek
  • Damage due to corrupt data, extreme temperatures, or moisture
  • Products purchased from unauthorized sellers such as eBay, Craigslist, or other third-party websites
  • Lost, stolen, or free products Purchases made over 12 months ago unless otherwise noted with a customer service representative
  • Non-quality related issues after 30 days of purchase

Products of Aluratek:

Our complete claim assistance covers all Aluratek products, including:

Product name
Digital Photo Frames
ePaper WiFi Frame
Smart WiFi Calendar Frames
PicStick Photo & Video Viewer
WiFi Touchscreen Frames
Distressed Wood Frames
Motion Sensor Frames
Standard Frames
Bluetooth Audio
Bluetooth Headphones
Bluetooth Accessories
Bluetooth Receivers & Transmitters
Power & Charging
Qi Wireless Chargers
Portable Battery Chargers
USB Charging Stations
Universal Power Adapters
QuickCharge 3.0 Battery Chargers

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Aluratek logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Aluratek.