3 Simple Steps for ADJ Warranty Claim

Step 1:

• Ensure you have the original invoice or receipt as proof of purchase to make the ADJ warranty claim. 

  Familiarize yourself with ADJ's warranty policy applicable to your product, which can be found in the product's user manual or on their official website. 

  Locate the ADJ Warranty Information page and provide the required details to check your warranty status. 

• You can find your product's model number on the label attached to the product, usually placed on its surface or underside, as well as on the original packaging.

Step 2:

• Create an account to register your ADJ product by signing up on their official website. 

  
  

  Once you've completed the sign-up process, you'll be able to register your product by entering its model number along with the purchase date and place of usage. 
  
  

  Registering your product expedites the process of resolving ADJ warranty claims. 

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  During the warranty process, ADJ may offer you one of the following solutions: a warranty replacement or warranty service. 

  
  

  It is recommended to check the warranty terms applicable to your specific ADJ product on their official website.

Step 3:

• ADJ typically requires customers to contact their customer service for assistance.

  
  

  You can contact them using the contact details given below. Before contacting customer support, gather all the necessary information for your ADJ warranty claim.
  
  

  This usually includes the registered product details, proof of purchase, a detailed description of the issue, and any supporting documentation, such as photos or videos of the defect. 
  
  

  The customer support representative will guide you through the ADJ warranty claim process and provide further instructions. 

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  Follow the instructions provided by the customer support representative diligently. If troubleshooting does not resolve the issue, ADJ may arrange for replacement parts, product repair or, in some cases, a replacement unit.
  

ADJ Warranty Period:

• ADJ LED products come with a 2-year limited warranty

• ADJ DMX Controllers are covered by a 2-year limited warranty

• ADJ Laser products are protected by a 1-year limited warranty

• Non-LED ADJ lighting products come with a 1-year limited warranty