Step 1:

  • Ensure you have the original invoice or receipt as proof of purchase to make the Altec Lansing warranty claim.

    Familiarize yourself with Altec Lansing’s warranty policy applicable to your product, which can be found in the product’s user manual or on the official website of Altec Lansing.

    Locate the Altec Lansing Warranty page and provide the required details to check your warranty status.

  • You can find your product’s serial number on the label attached to the product, usually placed on its surface, side, or underside, as well as on the original packaging.

Step 2:

  • Create an account to register your Altec Lansing product by signing up on the official website of Altec Lansing.

    Once you’ve completed the sign-up process, you can register your product by entering its serial number along with the purchase date and place of purchase.

    Registering your product helps expedite the resolution of Altec Lansing warranty claims. During the warranty process, the company may offer a warranty replacement or authorized warranty service, depending on the issue.

  • The standard warranty period varies by product, so it is recommended to review the warranty terms applicable to your specific Altec Lansing device.

Step 3:

  • Altec Lansing typically requires customers to contact customer service for warranty assistance. You can reach them using the contact details provided on the official website of Altec Lansing.

    Before contacting customer support, gather all necessary information for your Altec Lansing warranty claim. This usually includes your registered product details, proof of purchase, a clear description of the issue, and any supporting documentation, such as photos or videos of the defect.

    A customer support representative will guide you through the warranty claim process and provide further instructions. Be sure to follow the instructions carefully to avoid delays.

  • If troubleshooting does not resolve the issue, Altec Lansing may arrange for repair service, replacement parts, or in some cases, a replacement unit, depending on the warranty terms and product condition.

Altec Lansing Warranty Period:

  • Products from Altec Lansing are typically covered by a 1-year limited warranty from the original date of purchase (coverage may vary by product and region).

  • During the warranty period, Altec Lansing may repair the product using new or refurbished parts or replace it with an equivalent new or refurbished unit at no charge. If the original model is unavailable, a comparable model of equal or greater value may be provided.

Altec Lansing Contact Information:

Email Support

alsupport@sakar.com

Phone Number

1-(855)-292-4087

Monday - Friday, 9:00 AM – 5:00 PM EST

Contact Address

1407 Broadway, New York City , United States

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Altec Lansing warranty hassle-free.

Useful Links:

What is covered under the Altec Lansing Warranty?

Defects in materials or workmanship during normal use

  • Parts and labor charges for repair or replacement of a defective product within the warranty period
  • The original purchaser who bought the product from Altec Lansing’s official website or authorized retailers
  • Altec Lansing-branded products such as Bluetooth speakers, headphones, and other audio devices purchased from authorized sellers
  • Replacement parts and components required during the covered warranty period

What is NOT covered under the Altec Lansing Warranty?

Damage resulting from improper installation, misuse, abuse, accidents, neglect, mishandling, or normal wear and environmental deterioration

  • Cosmetic damage (such as scratches or paint damage) or consequential damage to other equipment
  • Products not used in accordance with Altec Lansing’s instructions
  • Products with altered, defaced, or missing serial numbers, or items purchased from unauthorized sellers
  • Products that have been resold or transferred to another owner
  • International shipping costs related to warranty claims, which are the responsibility of the customer

Products of Altec Lansing:

Our complete claim assistance covers all Altec Lansing products, including:

Product name
Speakers
Altec Lansing BoomJacket XL Wireless Speaker
Altec Lansing HydraBlast 2.0 EVERYTHINGPROOF Speaker
Altec Lansing HydraMini Speaker
Altec Lansing HydraJolt Speaker
Headphones & Earbuds
Altec Lansing NanoBuds ANC Headphones
Altec Lansing Sport Active OWS Earbuds
Altec Lansing Nanophones ANC 2.0 Headphones
Altec Lansing Kid Safe 2-in-1 ANC Headphones

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Altec Lansing logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Altec Lansing.