Step 1:

  • Ensure you have the original invoice or receipt as proof of purchase to make your Abyss Headphones warranty claim.

    Familiarize yourself with the warranty policy applicable to your product, which can be found in the user manual or on the official website of Abyss Headphones.

    Locate the
    warranty page and provide the required details to check your warranty status.

    You can find your product’s model or serial number on the label attached to the headphone frame or packaging, as well as on the original box.

Step 2:

  • Create an account to register your Abyss Headphones product by signing up on the official website of Abyss Headphones.

    Once you’ve completed the sign-up process, you can register your product by entering its model or serial number along with the purchase date and place of purchase.

    Registering your product helps streamline the warranty support process. During the warranty period, Abyss Headphones may offer repair service, replacement parts, or a replacement unit, depending on the issue and warranty terms.

  • The standard warranty period varies by product, so it is recommended to review the specific warranty coverage provided with your Abyss Headphones device.

Step 3:

  • Abyss Headphones typically requires customers to contact customer support for warranty assistance. You can reach them through the official contact details available on the website of Abyss Headphones.

    Before contacting support, gather all necessary information for your warranty claim. This usually includes your registered product details, proof of purchase, a clear description of the issue, and any supporting documentation such as photos or videos of the defect.

    A customer support representative will guide you through the warranty claim process and provide further instructions. Follow the instructions carefully to avoid delays.

  • If troubleshooting does not resolve the issue, Abyss Headphones may arrange for repair service, replacement parts, or in certain cases, a replacement unit according to the applicable warranty terms.

Abyss Warranty Period:

  • For Abyss Headphones, the standard warranty period begins on the original date of purchase as shown on your proof of purchase. In addition, eligible original owners of brand-new, factory-sealed products may apply within 90 days for a Private Ten (10) Year Extended Warranty, subject to approval and terms.

Abyss Contact Information:

Phone Number

+1 716-288-9112

(Mon-Fri 9AM–7PM, Sat 10AM–6PM, Sun 11AM–6PM EST)

Contact Address

JPS Labs LLC
16 Lancaster Pkwy
Lancaster, NY 14086 USA

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Abyss warranty hassle-free.

Useful Links:

What is covered under the Abyss Warranty?

Defects in materials or workmanship during normal use

  • Parts and labor charges for the repair of a defective product during the applicable warranty period
  • The original owner who purchased a brand-new, factory-sealed Abyss Headphone from Abyss or an authorized Abyss agent
  • Eligible products approved under the Private Ten (10) Year Extended Warranty Program

What is NOT covered under the Abyss Warranty?

Use in commercial or industrial applications (unless explicitly approved)

  • Damage caused by improper power supply, electrical faults, or inadequate wiring
  • Damage resulting from external influences or use with non-approved products and accessories
  • Damage caused by operating the product outside its intended or permitted use, including exposure to extreme temperatures or abnormal conditions
  • Damage due to acts of nature such as lightning, floods, fire, earthquakes, or other external causes

Products of Abyss:

Our complete claim assistance covers all Abyss products, including:

Product name
Headphones
ABYSS AB1266 TC Headphone
ABYSS Diana MR Premium Headphone
ABYSS Diana DZ Luxury Audiophile Headphone
Electronics
Eleven Audio K DAC Compact r2r Digital to Analog Converter
iFi GO blu Portable Bluetooth Dongle DAC
Headphone Accessories
Headphone Adaptor Cables ABYSS High Performance by JPS Labs
The STAND Headphone Stand by ABYSS Headphones

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Abyss logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Abyss.