Step 1:

  • Ensure you have the original invoice or receipt as proof of purchase to make the AIAIAI warranty claim.

    Familiarize yourself with AIAIAI's warranty policy applicable to your product, which can be found in the product's user manual or on their official website. 

  • Locate the AIAIAI Warranty page and provide the required details to check your warranty status.

    You can find your product's model number on the label attached to the product, usually placed on its surface or underside, as well as on the original packaging.

Step 2:

  • Create an account to register your AIAIAI product by signing up on their official website.

    Once you've completed the sign-up process, you'll be able to register your product by entering its model number along with the purchase date and place of usage.

    Registering your product expedites the process of resolving AIAIAI warranty claims. During the warranty process, AIAIAI may offer you one of the following solutions: a warranty replacement or warranty service.

    It is recommended to check the warranty terms applicable to your specific AIAIAI product on their official website.

Step 3:

  • AIAIAI typically requires customers to contact their customer service for assistance. You can contact them using the contact details given below.
    Before contacting customer support, gather all the necessary information for your AIAIAI warranty claim.


    This usually includes the registered product details, proof of purchase, a detailed description of the issue, and any supporting documentation, such as photos or videos of the defect.

    The customer support representative will guide you through the AIAIAI warranty claim process and provide further instructions.

    Follow the instructions provided by the customer support representative diligently. If troubleshooting does not resolve the issue, AIAIAI may arrange for replacement parts, product repair or, in some cases, a replacement unit.

AIAIAI Warranty Period:

  • Unless otherwise stated in your product's manual, the following warranty policy applies to AIAIAI products purchased from authorized distributors or resellers. The warranty period begins on the date of the original purchase as stated on your proof of purchase.

  • TMA-1 and TMA-2 headphones come with a standard 2-year limited warranty UNIT-4 Studio Monitors are covered by a 2-year limited warranty All other AIAIAI products benefit from a 2-year limited warranty. Customers who sign up for the AIAIAI.

AIAIAI Contact Information:

Contact Address

AIAIAI Audio
Amalievej 20
1875 Frederiksberg C
Copenhagen, Denmark

Chat or Submit a Claim

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What is covered under the AIAIAI Warranty?

Defects in materials or workmanship during normal use. Parts and labor charges for repair or replacement of a defective product during the warranty period

  • The original consumer who purchased the product from AIAIAI's official website or authorized store, AIAIAI-branded headphones, studio monitors, and accessories purchased from authorized retailers
  • Replacement parts required during the covered warranty period

What is NOT covered under the AIAIAI Warranty?

Normal wear and tear, misuse of the product, or use contrary to instructions Unauthorized disassembly or modification of the product Damage caused by dropping the product or exposure to water

  • Damage due to acts of nature, such as lightning strikes, tornadoes, floods, fire, earthquake or other external causes Loss or theft of the product
  • Products purchased through the AIAIAI Remixed program, which are covered by a separate 1-year limited warranty instead of the standard 2-year warranty

Products of AIAIAI:

Our complete claim assistance covers all AIAIAI products, including:

Product name
Headphones
TMA-2 DJ Wireless
TMA-2 DJ XE
TMA-2 DJ
Speaker
Studio Monitor Set
Single Speaker
Accessories
Carrying Case
Bumper Case
Isolation Pads

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of AIAIAI logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of AIAIAI.