3 Simple Steps for Xfx Warranty Claim

Step 1:

• Confirm that the hardware failure is strictly due to a defect in materials or workmanship under normal consumer use, as the warranty excludes issues caused by mining, commercial use, or improper installation.

• Verify that you are the original purchaser from an authorized retailer and possess a dated sales receipt, as XFX requires a valid proof of purchase to verify the start date of your hardware protection.

• Locate the unique Serial Number on the backplate or retail box of your graphics card to ensure it matches the digital records for your specific MERC, QICK, or SWFT series model.

Step 2:

• Sign in to the official XFX Support Portal to register your product if you haven't already, as registration is a mandatory prerequisite for opening a technical support ticket and authorizing an RMA.

• Capture clear digital photos of the unit and screenshots of any visual artifacts or error codes, providing the technical team with the necessary visual context to diagnose the problem remotely.

• Document your PC's full specifications and current driver version, as providing these details in your initial ticket helps the support staff determine if the issue is hardware-based or a software conflict.

Step 3:

• Obtain an official Return Material Authorization (RMA) number from the support team before shipping your hardware, as units received without this number may be returned or refused at the service center.

• Reach out to the North American team to Contact Us directly via their toll-free hotline if you have urgent questions regarding the status of your repair or the specifics of the fan-only warranty.

• Pack your graphics card securely in its original retail box or equivalent protective packaging and use a tracked shipping method to send the unit to the Ontario, California service center for physical evaluation.

Xfx Warranty Period:

• Graphics Cards: RX 9000/7000 Series (MERC, QICK, SWFT): 3 years with registration. / AMD Reference Models: 2 years / Magnetic Air fans: 5 years (other parts 3 years)

• Power Supplies: XTS, XTR, TS, Pro Series: 5 years / XT Series: 3 years / Green Series (GREN): 2 years.