3 Simple Steps for kerracoustic Warranty Claim

Step 1:

• Ensure the issue is caused by a defect in materials or workmanship during normal use and maintenance. Damage resulting from negligence, improper modifications, or natural disasters is not covered.

• Determine whether you are the original or a secondary owner. If purchased second-hand, the new owner must contact the brand to arrange an official warranty transfer. You can also register your product on the manufacturer’s website to confirm ownership and streamline future support requests.

Step 2:

• Reach out to the technical team via email or telephone to describe the specific problem, which allows the experts to determine the most appropriate solution before any hardware is moved.

• Document your original purchase date and serial numbers, as the coverage period for physical goods is strictly defined from the date of the initial retail transaction.

• Capture high-resolution photos of the unit and any visible issues to assist the engineering team in their preliminary assessment of the material or workmanship failure.

Step 3:

• Prepare your loudspeakers in their original packaging, including all accessories and documents, to ensure the physical goods are protected during transit to the service facility.

• Reach out to the support staff to Contact Us to receive return shipping labels and confirm the time for the brand's designated courier to collect the items from your location.

• Ensure someone is available at the specified time to provide the courier with access to the package, as the brand assumes all risk of loss or damage while the goods are in transit back to their facility.

kerracoustic Warranty Period:

• 3 years from purchase date for physical goods bought directly from Kerr Acoustic Ltd.