PlayStore & App Store
3 Simple Steps for Whisker Warranty Claim
Step 1:
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Confirm that the issue involves a mechanical failure, electrical breakdown, or accidental damage, as the WhiskerCare™ plan uniquely covers "top-to-bottom" issues, including power surges and software support.
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Verify your purchase source to determine if activation is required; robots bought directly from the official website activate automatically, while units from external retailers like Best Buy or PetSmart require manual registration.
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Identify your robot's unique Serial Number (typically found on the rear of the unit or inside the waste drawer) and ensure it is linked to your account in the Whisker app for streamlined verification.
Step 2:
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Utilize the official Troubleshooting Wizard on the support portal first, as this automated tool is designed to solve most common sensor and connectivity issues and is the fastest way to get a resolution.
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Capture clear photos or a brief video of the error lights or mechanical behavior if troubleshooting fails, providing the technical team with the visual context needed to authorize a replacement part or unit.
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Log in to your Whisker Account to view your robot's specific coverage status, ensuring that any requests for service are made while the device is still within its active protection window.
Step 3:
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Obtain an official repair ticket or RMA before shipping any hardware, as returned robots must be thoroughly cleaned and free of all litter to avoid significant cleaning fees or the rejection of the claim.
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Reach out to the Customer Experience team to Contact Us via the live chat bubble on the website or the "Support" section of the app for the quickest response from a U.S.-based specialist.
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Follow the provided instructions for shipping if a full unit replacement is authorized, utilizing the free round-trip shipping labels provided by Whisker to send your defective unit to the service center for evaluation.
Whisker Warranty Period:
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Varies by product; Litter-Robot typically offers 90-day limited warranty, check product manual for specifics.
Whisker Contact Information:
Contact Address
1080 W Entrance Dr, Auburn Hills, MI 48326, United States
Useful Links:
What is covered under the Whisker Warranty?
These are covered in Whisker's warranty policy
- Accidental Damage: Unintentional physical damage to the robot's exterior or interior components during normal household use.
- Electronic Failures: Malfunctions in the power system, wiring, motherboard, or sensor arrays that detect your pet's presence.
- Power Surges: Protection against electrical damage caused by external power fluctuations or storms.
- Shipping Costs: Free round-trip shipping for all authorized repairs and replacements within the contiguous United States.
What is NOT covered under the Whisker Warranty?
These are NOT covered in Whisker's warranty policy
- Unclean Returns: Products returned with litter or organic waste may be subject to a cleaning fee or denied service until sanitized.
- Unauthorized Modifications: Any tampering or physical changes that alter the original function or safety features of the robot.
- Third-Party Resellers: Units purchased from unauthorized secondary markets where the original warranty was not officially transferred.
- Consumables: Regular wear on items like carbon filters, seal strips
Products of Whisker:
Our complete claim assistance covers all Whisker products, including:
| Product name |
|---|
| Litter-Robot 4 |
| Litter-Robot 5 |
| Litter-Robot 5 |
| ProLitter-Robot EVO |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Whisker logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Whisker.