3 Simple Steps for Warrior Warranty Claim

Step 1:

  • Locate the original proof of purchase from an authorized retailer.

  • Gather product details and clear photos of the damage.

  • Contact Warrior customer support for warranty assistance.

Step 2:

  • Submit claim information and follow return authorization instructions.

  • Wait for claim review or inspection requirements.

  • Package the product carefully if return shipping is requested.

Step 3:

  • Ship the product using the provided instructions if required.

  • Keep shipping and tracking details for reference.

  • Wait for replacement or warranty review updates.

  • Review comparable replacement options for discontinued products.

Warrior Warranty Period:

  • Lacrosse heads & handles: 60 days

  • Gloves, bags & protective gear: 30 days

  • Helmets: 1 year

  • Footwear: 1 year

  • Titanium attack/goalie handles: 6 months (older PDF policy)

  • Aluminum 6000 handles & some accessories: No warranty

Real Experiences with Warrior Warranty Claims:

Typical Processing Time: Varies depending on inspection requirements, shipping time, and replacement availability.

Reason for Common Delays: Missing receipts, incomplete claim details, unauthorized sellers, or unclear damage photos.

Helpful Tip to make the claim easier: Keep proof of purchase, product photos, and claim emails organized before contacting support.

Required Documents for Your Warrior Warranty Claims:

  • Original purchase receipt

  • Order confirmation or invoice

  • Product photos showing damage

How to claim Warrior Warranty

Other Articles

Warrior Contact Information:

Email Support

orders@warrior.com

Phone Number

800-968-7845

Contact Address

Warrior Sports
7080 23 Mile Rd.
Shelby Township, MI 48316, USA

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Warrior warranty hassle-free.

Useful Links:

What is covered under the Warrior Warranty?

Warrior warranty applies to:

  • Lacrosse heads under limited warranty coverage
  • Eligible hockey and lacrosse shafts
  • Helmets with manufacturing defects
  • Bags and protective equipment defects
  • Warp products purchased from authorized dealers

What is NOT covered under the Warrior Warranty?

Warrior warranty excludes:

  • Normal wear and tear
  • Misuse or negligence
  • Altered or modified products
  • Damage from dyeing or bending
  • Products from unauthorized retailers
  • Simple Steps for Warrior Warranty Claim

Warrior Warranty FAQs

How do I file a Warrior warranty claim for a hockey or lacrosse product?

To file a Warrior warranty claim, customers usually need proof of purchase from an authorized dealer along with product details and photos of the damage. Warrior may require customers to contact customer support for return authorization instructions before shipping any item. Warranty coverage depends on the product category and purchase date. Products showing signs of misuse, alterations, or normal wear may not qualify for replacement. Keeping receipts, order confirmations, and product information available can help make the claim process smoother and reduce delays during review.

Does Warrior offer warranty coverage for hockey sticks and lacrosse sticks?

Warrior provides limited warranty coverage for eligible hockey sticks, lacrosse heads, shafts, and complete sticks purchased through authorized retailers. Coverage periods vary depending on the product category and region. Customers filing a claim are generally required to submit proof of purchase and details about the issue. Products damaged due to misuse, intentional modifications, or improper handling may not qualify for warranty replacement. Checking the official Warrior warranty page for current product-specific coverage information is recommended before starting a claim.

What should I do if my Warrior lacrosse helmet or hockey helmet has a defect?

Customers who notice defects in Warrior helmets should stop using the product and contact official customer support for guidance. The warranty process may require photos, proof of purchase, and product identification details before inspection or replacement decisions are made. Warrior’s warranty coverage for helmets typically applies to manufacturing or material defects during normal use. Damage caused by impacts, misuse, unauthorized modifications, or regular wear may not qualify for coverage. Following official care and fitting instructions can also help maintain product safety and warranty eligibility.

Can Warrior replace defective goalie pads or goalie equipment?

Warrior may provide replacement assistance for eligible goalie equipment found to have manufacturing defects during the warranty period. Customers are usually required to provide purchase documentation and images showing the issue. Replacement availability can vary depending on the product model and inventory status. Damage caused by excessive wear, improper use, or unauthorized alterations may not be covered. If the original product is discontinued, Warrior may provide a comparable replacement item instead of the exact same model.

How can I contact Warrior customer support for warranty help?

Customers can contact Warrior customer support through the official Warrior support and warranty pages. Support requests may require product details, photos of the issue, and proof of purchase from an authorized retailer. Some claims also require return authorization before products can be shipped for review. Customers should keep all warranty-related emails and tracking information during the process. Official support resources also provide information about returns, replacements, and warranty eligibility for hockey and lacrosse equipment.

What are the common reasons Warrior warranty claims are denied?

Warrior warranty claims are commonly denied when products show signs of misuse, normal wear and tear, accidental damage, or unauthorized modifications. Claims may also be rejected if the product was purchased through unauthorized sellers or if proof of purchase is missing. Alterations such as dyeing, bending, melting, or excessive customization can void warranty eligibility on certain products. Submitting incomplete claim information or unclear product photos may also delay or negatively affect the review process.

Does Warrior repair damaged hockey or lacrosse equipment?

Warrior warranty support primarily focuses on replacement assistance for eligible defective products rather than repair services. Depending on the product category, customers may be instructed to return the item for inspection before a decision is made. Replacement products may differ if the original model has been discontinued or is unavailable. Customers experiencing equipment issues should contact official support to confirm whether the product qualifies for warranty evaluation or replacement assistance.

Do I need a receipt to submit a Warrior warranty claim?

Yes, proof of purchase is generally required for Warrior warranty claims. Customers may need to provide a store receipt, online order confirmation, or invoice showing the purchase date and retailer information. Products purchased secondhand or through unauthorized sellers may not qualify for warranty support. Keeping digital copies of receipts and product information can help speed up claim processing and reduce the chances of delays caused by missing documentation.

Are Warrior hockey bags, gloves, and protective gear covered under warranty?

Warrior offers limited warranty coverage for eligible gloves, bags, helmets, protective gear, and related equipment purchased from authorized retailers. Coverage periods vary by product category and may differ depending on region. Warranty support generally applies to manufacturing or material defects discovered during normal use. Products damaged by misuse, alterations, or normal wear are typically excluded from coverage. Customers should review the official warranty policy for their specific equipment category before submitting a claim.

How long does Warrior warranty claim processing usually take?

Warrior warranty processing times vary depending on product inspection requirements, claim volume, shipping time, and replacement availability. Claims submitted with complete documentation, clear product photos, and valid proof of purchase may be processed more efficiently. Delays can occur if additional information is requested or if discontinued products require alternative replacements. Customers should follow official warranty instructions carefully and keep copies of all communication during the claim process.

Products of Warrior:

Our complete claim assistance covers all Warrior products, including:

Product name
Lacrosse Sticks
Lacrosse Heads
Lacrosse Shafts
Lacrosse Gloves
Lacrosse Protective Gear
Lacrosse Helmets
Lacrosse Goalie Equipment
Hockey Sticks
Hockey Gloves
Hockey Protective Equipment
Goalie Equipment
Hockey Helmets
Bags & Backpacks
Apparel & Jerseys
Accessories

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Warrior logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Warrior.