3 Simple Steps for Escea Warranty Claim

Step 1:

• An authorized technician may inspect the product to confirm warranty eligibility.

• If the defect is covered, Escea may provide a repair or replacement service.

• Follow all instructions provided by the support team for scheduling service.

• Keep all warranty documents for future reference and claim tracking.

Step 2:

• If you experience a problem, contact Escea customer support or your authorized dealer.

• Clearly describe the issue and provide your product details and proof of purchase.

• Support may guide you through basic troubleshooting steps before approving a service request.

• If needed, Escea will arrange further inspection of the product.

Step 3:

• An authorized technician may inspect the product to confirm warranty eligibility.

• If the defect is covered, Escea may provide a repair or replacement service.

• Follow all instructions provided by the support team for scheduling service.

• Keep all warranty documents for future reference and claim tracking.

Escea Warranty Period:

• Gas & Outdoor Woodfires: 2-year parts and labor, 5-year firebox warranty

• Indoor Wood Fires: 1-year warranty on fan, electronic components, and seals; 10-year firebox warranty.

• Accessories: 2-year warranty

Real Experiences with Escea Warranty Claims:

Typical Processing Time: Usually 7–21 business days, depending on claim verification, inspection scheduling, and replacement part availability.

Reason for Common Delays: Missing proof of purchase, incomplete serial number details, delayed photo/video evidence, or waiting for pre-authorised inspection approval.

Helpful Tip to make the claim easier: Keep your purchase invoice, product serial number, and clear defect photos/videos ready before contacting Escea or your dealer. Required Documents for Warranty Claims

Required Documents for Your Escea Warranty Claims:

• Proof of purchase / original invoice

• Product serial number

• Clear photos of the defect or damage