Step 1:

  • To begin the return process for your performance gear, visit the official Vuori Returns Center and submit your request within the 120-day window. Make sure items are in original condition with tags attached to qualify for a full refund to your original payment method.

  • For gift or guest returns, use the “Return a Gift” portal with the original order number and shipping ZIP code. Select the items you want to return and choose your refund method. Refunds are typically processed within 10 to 14 business days after the warehouse receives your package.

Step 2:

  • Pack your items using the original mailer if possible. Attach the printed return label or use a QR code for identification. You can also use a printer-less option through Happy Returns or drop off at a Return Bar for a digital receipt. Creating an account helps track returns and manage orders easily.

  • Vuori stores can accept online returns for exchanges. Items purchased from third-party retailers like REI or Nordstrom must be returned to those stores.

Step 3:

  • Drop off your package at your chosen carrier or Return Bar. You can track your refund status through the customer support portal. For help, contact support via chat or phone.

  • If you have questions or need help with your return, please reach out to the support team.

vuori Warranty Period:

  • Vuori generally allows returns within 120 days of purchase for a full refund to the original payment method.

Real Experiences with vuori Warranty Claims:

Typical Processing Time: The standard turnaround for a Vuori refund is 10 to 14 business days. If you use a physical "Return Bar" location, your refund is often initiated instantly, while mail-in returns require time for shipping and a 3-day inspection period at the Carlsbad facility.

Reason for Common Delays: The most frequent cause for delay is missing order documentation for guest checkouts, which prevents the digital RMA from syncing with the physical items. Additionally, delays occur if multiple orders are combined into one box without being properly linked in the returns portal, forcing a manual audit by the warehouse staff.

Helpful Tip to make the claim easier: Use the "Happy Returns" QR code. By choosing a physical drop-off location, you skip the need to find a box or print a label. This method provides the fastest digital confirmation and usually results in your refund appearing back in your account several days sooner than a standard mail-in return.

vuori Contact Information:

Phone Number

1-844-886-7447

Monday – Friday, 6:00 AM – 5:00 PM PT

Contact Address

2330 Faraday Ave, Suite 201, Carlsbad, CA 92008, USA (HQ).

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming vuori warranty hassle-free.

Useful Links:

What is covered under the vuori Warranty?

Eligible for Coverage: The Investment in Happiness

  • 120-Day Performance Window: Industry-leading satisfaction coverage allowing you to experience your gear and discover if you truly love it before committing to the purchase.
  • Retail and Online Integration: Comprehensive support for products bought through the official web storefront or any physical Vuori retail location.
  • Sale Item Inclusion: Specific protection for items purchased from the official Sale Section, maintaining the same 120-day return eligibility as full-price gear.
  • Pre-Paid Logistics: Access to complimentary return shipping labels for all domestic US orders to ensure a swift and verified refund process.
  • Split-Payment Restoration: Integrated refund logic that correctly restores credit to both Vuori Gift Cards and secondary payment methods used on the same order.

What is NOT covered under the vuori Warranty?

Exclusions: Protection Limitations

  • Final Sale Merchandise: Protection is strictly excluded for items bought at Warehouse Sales or Alternative Retail events; these are not eligible for return, exchange, or credit.
  • Amazon Pay Constraints: Returns for orders processed through Amazon Pay must be finalized within 90 days to qualify for a refund to the original payment method.
  • International US Purchases: The brand cannot facilitate international returns for equipment or apparel that was originally purchased within the United States.
  • Original Shipping Costs: Fees paid for the initial delivery of your order are non-refundable under the Investment in Happiness policy.
  • Third-Party Retailers: Items purchased through partners (e.g., REI, Nordstrom) are not covered by the Vuori direct portal and must be returned to the original point of sale.
  • Improper Packaging: Damage resulting from using the thin inner paper packaging for return transit may compromise the intake process; the resealable poly-bag must be used.

vuori Warranty FAQs:

What is the "Investment in Happiness" guarantee?

It is Vuori's philosophy that if you are not happy with the product, they will make it right; this often allows for returns or exchanges even if you’ve already worn the item and found it didn't meet your performance expectations.

Can I return my online order to a Vuori store?

Yes, all full-price Vuori retail locations can process your online return and offer an immediate refund or exchange, making the process much faster than shipping.

How do "Return Bars" work?

By selecting "Happy Returns" in the portal, you can take your items (no box or label needed) to thousands of participating locations for an immediate refund triggered right at the counter.

Products of vuori:

Our complete claim assistance covers all vuori products, including:

Product name
Clothing
Hoodies & Sweatshirts
Jackets & Vests
Sweaters
Pants & Trousers
Leggings
Joggers & Sweatpants
Shorts & Skirts
Tank Tops
Short Sleeve Tops
Long Sleeve
Tops
Sports Bras
Dresses & Jumpsuits
Accessories
Bags & Travel
Socks
Hats

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of vuori logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of vuori.