The right of withdrawal extends for fourteen days from the product delivery date. During this period, customers can reject the purchase without any obligation to provide compensation or reasons.
Within this withdrawal timeframe, you are required to seek permission from the company through the return portal to initiate the return process. They will refund all payments received from you, excluding any associated delivery fees.
Consumers utilizing the right of withdrawal must cover the return costs for the products. The items should be sent back to the manufacturer within 14 days from the date the return request is submitted.
Only the original packaging should be used for returns; no alternative packaging is permitted. The products must be returned in new, unused condition, completely intact, with all protective materials and original labels in place.
Once the return cost is settled, you'll receive the return label via both the return portal and the email address provided. Upon inspection of the product, the refund amount will be issued.
The FAQs section addresses various topics including accounts, orders, delivery, returns, refunds, gift cards, and customer service centers. Creating an account will facilitate receipt of the invoice.
For more comprehensive clarification, valerie_objects recommends reaching out to the customer service department via the provided form.
During the warranty process, Valerie Objects may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
Veldkant 21,
Kontich-2550,
Belgium.
If you have trouble contacting Valerie Objects, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The statutory warranty entails repairing or replacing any defective product. However, if it's deemed that repair or replacement is infeasible, disproportionate, or would cause significant inconvenience to you, they commit to offering an appropriate price reduction. In cases of serious non-conformity, they may terminate the agreement and provide a full refund, contingent upon the return of the product.
2-year warranty
The statutory warranty does not cover damage resulting from normal wear and tear, or deliberate or accidental alterations made by you to the products, including improper usage and exposure to moisture, fire, earthquakes, and other external factors. It also excludes damage caused by installation or usage not in accordance with provided instructions and information. Additionally, damage incurred after removing seals on certain parts or after the removal or illegibility of serial numbers and other product identifiers is not covered. Damage to immovable property is also excluded.
valerie_objects is a prestigious Belgian design label founded by Axel Van Den Bossche, CEO of the acclaimed design firm Serax, and Veerle Wenes, proprietor of the iconic design and art gallery Valerie Traan. Their mission is to provide exceptional designers and artists with a platform to express their unique style through tangible objects, reinstating aesthetic significance to everyday tools and objects. valerie_objects acknowledges the designer's aspiration to cultivate a lasting signature style, while also recognizing the consumer's longing to form a meaningful connection with thoughtfully curated items.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Valerie Objects logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Valerie Objects.