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The right of withdrawal extends for fourteen days from the product delivery date. During this period, customers can reject the purchase without any obligation to provide compensation or reasons.
Within this withdrawal timeframe, you are required to seek permission from the company through the return portal to initiate the return process. They will refund all payments received from you, excluding any associated delivery fees.
Consumers utilizing the right of withdrawal must cover the return costs for the products. The items should be sent back to the manufacturer within 14 days from the date the return request is submitted.
Only the original packaging should be used for returns; no alternative packaging is permitted. The products must be returned in new, unused condition, completely intact, with all protective materials and original labels in place.
Once the return cost is settled, you'll receive the return label via both the return portal and the email address provided. Upon inspection of the product, the refund amount will be issued.
The FAQs section addresses various topics including accounts, orders, delivery, returns, refunds, gift cards, and customer service centers. Creating an account will facilitate receipt of the invoice.
For more comprehensive clarification, valerie_objects recommends reaching out to the customer service department via the provided form.
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The statutory warranty entails repairing or replacing any defective product. However, if it's deemed that repair or replacement is infeasible, disproportionate, or would cause significant inconvenience to you, they commit to offering an appropriate price reduction. In cases of serious non-conformity, they may terminate the agreement and provide a full refund, contingent upon the return of the product.
The statutory warranty does not cover damage resulting from normal wear and tear, or deliberate or accidental alterations made by you to the products, including improper usage and exposure to moisture, fire, earthquakes, and other external factors. It also excludes damage caused by installation or usage not in accordance with provided instructions and information. Additionally, damage incurred after removing seals on certain parts or after the removal or illegibility of serial numbers and other product identifiers is not covered. Damage to immovable property is also excluded.
valerie_objects is a prestigious Belgian design label founded by Axel Van Den Bossche, CEO of the acclaimed design firm Serax, and Veerle Wenes, proprietor of the iconic design and art gallery Valerie Traan. Their mission is to provide exceptional designers and artists with a platform to express their unique style through tangible objects, reinstating aesthetic significance to everyday tools and objects. valerie_objects acknowledges the designer's aspiration to cultivate a lasting signature style, while also recognizing the consumer's longing to form a meaningful connection with thoughtfully curated items.
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