Step 1:

  • To request a replacement, please email photos of the defective products to the provided email address.

  • Once the defect is verified, they will send replacement parts or a new item without any extra charge. SmartStandard has a 30-day return policy, within which the products must be returned.

Step 2:

  • The refund processing time is 14 days. Approved refunds will be issued back to your original payment method.

  • Custom-designed items are not eligible for returns. Additionally, returns of installed products cannot be accepted.

Step 3:

  • Returned products must be in sellable condition to receive full credit. Damaged returns will not qualify for full credit.

  • Prior to shipping a return, please photograph the item to verify its condition. You will not receive a full refund because it does not include the shipping charges.

SmartStandard Door Warranty Period:

  • 30-day return policy

SmartStandard Door Contact Information:

Email Support

Click to Get Email Address

Chat or Submit a Claim

If you are having trouble contacting SmartStandard Door, submit a claim here.

What is covered under the SmartStandard Door Warranty?

Each product manufactured by SmartStandard comes with a warranty ensuring it will be free from defects in materials or workmanship. During the warranty period, defective products will either be replaced or repaired.

What is NOT covered under the SmartStandard Door Warranty?

This warranty policy is void without proof of purchase or if the product has been modified or repaired by the purchaser or unauthorized individuals.

Products of SmartStandard Door:

Our claim assistance covers all SmartStandard Door products, including:

Product name
Hangers
Floor Guides
Handles
PVC Barn Doors
Glass Barn Doors
MDF Barn Doors
Wooden Barn Doors

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of SmartStandard Door logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of SmartStandard Door.