To request a replacement, please email photos of the defective products to the provided email address.
Once the defect is verified, they will send replacement parts or a new item without any extra charge. SmartStandard has a 30-day return policy, within which the products must be returned.
The refund processing time is 14 days. Approved refunds will be issued back to your original payment method.
Custom-designed items are not eligible for returns. Additionally, returns of installed products cannot be accepted.
Returned products must be in sellable condition to receive full credit. Damaged returns will not qualify for full credit.
Prior to shipping a return, please photograph the item to verify its condition. You will not receive a full refund because it does not include the shipping charges.
During the warranty process, SmartStandard Door may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting SmartStandard Door, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Each product manufactured by SmartStandard comes with a warranty ensuring it will be free from defects in materials or workmanship. During the warranty period, defective products will either be replaced or repaired.
30-day return policy
This warranty policy is void without proof of purchase or if the product has been modified or repaired by the purchaser or unauthorized individuals.
SmartStandard has established itself as a leader in wholesale distribution of lumber and construction materials since its inception in 2001. Known for their dedication to quality, customer service, and comprehensive market knowledge, SmartStandard has become a respected supplier in the construction industry. With strategically positioned distribution centers throughout the United States and strong import/export capabilities, they excel in delivering top-tier construction materials directly to their customers.
Our claim assistance covers all SmartStandard Door products, including:
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of SmartStandard Door logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of SmartStandard Door.