The solution provider for your warranty claim is the customer service center, which should be reached by phone.
The questions from the customer service center are about checking the eligibility of the warranty claim, and determining whether you are covered or not covered.
Either a replacement or a refund is available for customers who are found to be eligible, following the return instructions with postage paid.
The shipping costs for the replacement product will be covered by the manufacturer if they decide to provide you with a replacement.
You cannot expect the replacement provided to be exactly the same in physical condition or functionality as the product you are returning.
This limited warranty grants you specific rights. You may also have additional rights under applicable law, and this limited warranty does not affect those rights.
During the warranty process, Rivet Furniture may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Rivet Furniture, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
If a defect occurs in the product during the warranty period and you follow the return instructions provided, they will choose to either issue a refund or provide a replacement.
1-year warranty
The warranty excludes incidents related to normal wear and tear, any product that has been inaccurately described or significantly misrepresented, intentional damage, loss, theft, or items that cannot be traced. It also does not cover damages resulting from improper maintenance, negligence, neglect, intentional misuse, or abuse of the product.
Rivet Furniture offers stylish and contemporary pieces designed to enhance any living space. With a focus on quality craftsmanship and modern aesthetics, Rivet combines comfort and functionality to create furniture that complements your home decor. From cozy sofas to sleek dining sets, Rivet delivers both elegance and durability for everyday living.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Rivet Furniture logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Rivet Furniture.