3 Simple Steps for Ravensburger Warranty Claim

Step 1:

• Visit the official Ravensburger US website to create a customer account, which allows you to track your order history and simplifies the process for any future quality or missing piece claims.

• Confirm that your issue is a manufacturing defect or shipping damage, as the 365-day Care Commitment applies to items purchased directly from the Ravensburger online shop or authorized US sellers.

• Verify that you have your proof of purchase ready (such as an order number or retail receipt), as Ravensburger requires this to validate that the product was bought from an authorized source.

Step 2:

• Visit the official Ravensburger Help & Support page to determine if your specific item is eligible for part replacement or if a full unit exchange is required (e.g., puzzles under 9,000 pieces typically receive a full replacement).

• Capture clear digital photos of the overall product and the specific defect. For missing puzzle pieces, include a photo of the completed puzzle with the gap visible to help the team identify the exact cut.

• Document the Product Name and Item Number (found on the box near the barcode) to ensure the support specialists can match your claim to the correct production run.

Step 3:

• Reach out to the team to Contact Us using the official web form. Select "Other" as the topic and put "Care Commitment Claim" in the subject line to ensure it is routed to the quality assurance department.

• Provide the explanation of your claim, the name of the seller (e.g., Amazon, Walmart, or Ravensburger.us), and the date of purchase in the message section for faster processing.

• Follow the specific instructions provided by the service representative; approved replacements are generally processed and shipped within 10 business days, helping you get back to your hobby as quickly as possible.

Ravensburger Warranty Period:

• Typically 1-year limited warranty.

• Replacement service for defective puzzles/toys (submit production code via website)