3 Simple Steps for Aurora Warranty Claim

Step 1:

• While formal registration isn't mandatory, retaining your original sales receipt is essential; Aurora World typically requires proof of purchase from an authorized reseller to validate any warranty claims.

• Confirm that the issue is a manufacturing defect (such as an open seam or a factory error) rather than "user-initiated damage" like pet damage, stains, or general wear from heavy play.

• Check the purchase date: Warranty coverage for defects typically extends for 6 months from the initial purchase, with a shorter 10-day window to report items that arrived damaged.

Step 2:

• Visit the official Aurora Gift support page to review basic care instructions, as many surface marks on plush toys can be resolved with a gentle damp cloth and mild soap.

• Capture clear digital photos of the plush toy, the specific defect, and the sewn-in tush tag, as the batch codes and safety information on the tag are vital for quality control tracking.

• Document the specific collection name (e.g., Eco Nation, Destination Nation, or ebba) and the item's SKU number, usually found on the hangtag or the purchase confirmation.

Step 3:

• Reach out to the team to Contact Us directly by emailing or using the official web form to initiate a Return Merchandise Authorization (RMA).

• Provide your case details and wait for a response; Aurora World generally handles claims by replacing the item with a new unit or a comparable model if the original character is no longer in production.

• Follow the specific shipping instructions provided; note that while the replacement is free, you may be responsible for the shipping costs to send the defective unit back for inspection.

Aurora Warranty Period:

• Repairs/replacements available up to 1 year after production ends.