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3 Simple Steps for prAna Warranty Claim
Step 1:
Confirm the item was purchased from prAna, a prAna retail store, or an authorized retailer within the applicable warranty period.
Review the issue to ensure it relates to a workmanship or material defect rather than normal wear, accidental damage, or improper care.
Step 2:
Complete the warranty claim request through prAna’s warranty submission process.
Provide purchase verification and details about the product issue.
Include photos or supporting information that clearly show the suspected defect.
Step 3:
The warranty team reviews the product information to determine coverage eligibility.
Additional details may be requested if further evaluation is required.
If the issue is confirmed as a covered defect, prAna will proceed with the appropriate warranty solution under its policy.
prAna Warranty Period:
3-Year Limited Warranty
Real Experiences with prAna Warranty Claims:
Typical Processing Time: Most prAna warranty claims are reviewed and resolved within about 4 weeks after product inspection, though some repairs or credits may take longer depending on the item and season.
Reason for Common Delays: Common delays include missing proof of purchase, incomplete warranty forms, unclean products sent for inspection, or additional time needed to evaluate the defect.
Helpful Tip to make the claim easier: Submit clear product photos, include your original receipt, complete the warranty form, and clean the item according to care instructions before shipping it.
Required Documents for Your prAna Warranty Claims:
Proof of purchase (original receipt or invoice)
prAna Contact Information:
Contact Address
prAna Corporate Headquarters3209 Lionshead Ave.Carlsbad, CA 92010 United States
Useful Links:
What is covered under the prAna Warranty?
prAna's warranty covers:
- Defects in materials
- Defects in workmanship
- Manufacturing flaws in original, unaltered products
- Apparel, most outerwear, and yoga mats with qualifying defects
What is NOT covered under the prAna Warranty?
What's NOT Covered?
- The warranty does not cover:
- Normal wear and tear
- Improper care or maintenance
- Failure to follow washing and care instructions
- Misuse or abuse
- Accidental damage
prAna Warranty FAQs
Does the prAna warranty cover prAna clothing and apparel?
Yes. The warranty may cover manufacturing defects in prAna clothing, including prAna pants, prAna shorts, prAna dresses, prAna jeans, prAna leggings, and other apparel products. Normal wear and tear is typically not covered.
Are prAna swimwear products covered under warranty?
Yes. Eligible defects in prAna swimwear, swimsuits for women, bathing suits for women, womens swimwear, mens swim trunks, mens swim shorts, and other swim products may qualify for warranty review.
Can I file a warranty claim for prAna yoga pants and leggings?
Yes. Manufacturing defects in yoga pants, yoga leggings, black yoga pants, yoga tights, prAna leggings, and yoga pants for women may be covered under prAna's warranty policy.
Does the warranty cover prAna hiking and outdoor pants?
Yes. Products such as prAna Halle Pants, prAna Zion Pants, prAna Stretch Zion, prAna hiking pants, prAna pants women, and climbing pants women may be eligible for warranty claims if a defect in materials or workmanship is present.
Are men's shirts, flannels, and tees covered by the prAna warranty?
Yes. Mens t shirts, tee shirts, mens flannel shirt, mens flannel, button down shirts, button up shirts for men, and other prAna tops may qualify for warranty service if they have manufacturing defects.
Does the prAna warranty cover swim tops, bikini tops, and bikini bottoms?
Yes. Defective bikini tops, bikini bottoms, high waist bikini bottoms, swim tops for women, swimsuit tops, and swim bottoms may be eligible for warranty consideration.
Can I claim warranty for men's swimwear and bathing suits?
Yes. Warranty coverage may apply to mens swimwear, mens bathing suits, mens swimsuit, mens swim suits, short swim trunks, and related products if the issue is caused by a manufacturing defect.
What types of damage are not covered under the prAna warranty?
The warranty generally does not cover normal wear, fading, accidental damage, improper washing, misuse, alterations, pilling from regular use, or damage caused by external factors after purchase.
Are sale items and discounted prAna products eligible for warranty claims?
Products purchased during a bathing suit sale, seasonal promotion, or clearance event may still qualify for warranty coverage if they have an eligible manufacturing defect and proof of purchase is available.
What do I need to submit a prAna warranty claim?
To help process your claim, keep your proof of purchase, product information, and photos showing the issue. This is useful for claims involving prAna swimwear, prAna Bridger Jeans, prAna mens pants, prAna mens shorts, yoga apparel, and other prAna products.
Products of prAna:
Our complete claim assistance covers all prAna products, including:
| Product name |
|---|
| Women's Best-Selling Products |
| Corrinne Maxi Dress |
| Corrinne Dress |
| La Jolla Boardshort |
| Coastal Sol Tank |
| Coastal Sol Short |
| Everyday Crop Tee |
| Stretch Zion™ Cargo Short |
| Stretch Zion™ Cargo Pant |
| Suton Short |
| Cozy Up Scoop Tank |
| Wistful Winds Tank Dress |
| Men's Best-Selling Products |
| Stretch Zion™ Standard Pant |
| Stretch Zion™ Pant |
| Stretch Zion™ Pull-On Short |
| Everyday Short Sleeve Tee |
| Anza Borrego Short Sleeve Shirt |
| Hybridizer Short Sleeve Shirt |
| Hybridizer Short |
| Furrow Short |
| Bridger Jean |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of prAna logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of prAna.