3 Simple Steps for Polaroid Warranty Claim

Step 1:

• Visit the official Polaroid Support portal to register your camera; this ensures your serial number is on record for faster service and allows you to receive critical firmware updates for connected models.

• Locate your Dated Proof of Purchase (invoice or receipt); this document is mandatory to confirm your item is within the manufacturer's protection window.

• Verify that your product was purchased from an Authorized Polaroid Retailer; products purchased from unauthorized third-party sellers or "grey market" sources may not be eligible for official warranty support.

Step 2:

• Consult the "Troubleshooting" section on the Polaroid website to resolve common issues like film jams or exposure errors; for Bluetooth-enabled cameras like the Now+, ensure your firmware is up to date via the Polaroid app.

• Document the defect with clear photos or a brief video. For film-related issues, keeping the spoiled photos can provide essential clues for technicians to determine if the fault lies with the camera’s rollers or the film pack.

• Remove all film and accessories; do not ship your camera with a film pack inside or include neck straps, custom cases, or charging cables unless specifically requested by the support team.

Step 3:

• Reach out to the team to Contact Us directly by submitting a support ticket through the official Polaroid website to receive a unique RMA (Return Merchandise Authorization) number.

• Securely pack your defective device ideally in its original box and clearly mark the RMA number on the exterior of the package to prevent processing delays.

• Include a copy of your sales receipt inside the box and ship the unit to the authorized service center address provided by the team; once the defect is validated, Polaroid will coordinate the repair or replacement.

Polaroid Warranty Period:

• 2 years limited warranty on cameras; 1 year on printers; register product for coverage.