3 Simple Steps for Paradigm Warranty Claim

Step 1:

• Your sales receipt from an authorized Paradigm dealer is the single most important document tied to your warranty coverage it establishes the official start date of your protection period and serves as the primary legal verification for any future hardware claims.

• Store both a physical and digital copy of your receipt in a safe, easily retrievable location, as its absence may delay or limit your ability to access covered repairs when a service request is submitted.

• If you are located outside the United States or Canada, retain any additional purchase documentation provided by your regional authorized Paradigm distributor, as warranty terms and conditions in those territories are established and administered locally.

Step 2:

• As the owner, you are responsible for providing or covering the cost of transporting your unit to the designated service facility ensure the speaker is packaged securely to prevent any additional damage during transit before shipping it prepaid.

• Include your original proof of purchase inside the shipment, as this will be required upon arrival to validate your coverage, confirm the applicable warranty period, and authorize the repair process without unnecessary delays.

• Take note of your unit's serial number before dispatch and verify it remains intact and legible on the product, as a removed or defaced serial number will immediately void your eligibility for warranty service.

Step 3:

• Should servicing be required, reach out to your nearest authorized Paradigm dealer, Paradigm Electronics Inc. directly, or  if you are located outside the United States and Canada your regional import distributor to initiate and arrange the service process.

• Your dealer or distributor will confirm your unit's eligibility under the applicable warranty terms, coordinate with Paradigm's technical team, and carry out the necessary repair, replacement, or adjustment at no charge to you provided the fault qualifies as a manufacturing or material defect.

• Once the evaluation is complete, Paradigm Electronics Inc. reserves the right to determine the appropriate resolution, whether that is a component repair, a parts replacement, or a factory adjustment, based on the findings of their authorized technical inspection.

Paradigm Warranty Period:

• Bookshelf, Floor‑standing, In‑wall & In‑ceiling speakers — 5 years

• Powered Subwoofers — 3 years

• Outdoor Rock speakers — 5 years

• Stylus Outdoor speakers — 2 years

• Powered Speakers — 1 year

• SHIFT Series products — 1 year