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3 Simple Steps for GoTrax Warranty Claim
Step 1:
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To ensure your vehicle is recognized within the manufacturer's support network, you must retain a digital copy of your sales receipt or invoice from an authorized GOTRAX distributor or dealer.
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While the brand offers protection on all new products, your eligibility for specific hardware replacement protocols is determined by the final sale price paid for the item, which must be verified through your official purchase documentation.
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Securing this proof is a necessity for the technical team to link your vehicle’s serial number to your ownership profile and to confirm the specific build configuration of your scooter or e-bike.
Step 2:
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Before initiating a formal inquiry, conduct a thorough inspection of the vehicle and capture high-resolution photos or video demonstrating the specific material or workmanship defect.
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Focus your documentation on the affected component whether it be the frame, motor, or digital display—to ensure the engineering department can perform an accurate remote triage without the need for immediate physical transport.
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Compiling these visual logs alongside a description of your "normal and ordinary use" helps the service representatives determine if the issue meets the manufacturing standard for a replacement or repair.
Step 3:
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To begin a technical review, navigate to the official brand website and access the dedicated claims page or digital help center to file a structured support request.
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Utilizing these official digital channels ensures that your diagnostic videos and proof of purchase are routed directly to the specialized technicians trained in GOTRAX’s proprietary drivetrain and battery management systems.
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Once your submission is reviewed, follow the provided instructions regarding potential simple fixes or the logistics for obtaining discounted shipping labels should the vehicle require an in-depth center evaluation.
GoTrax Warranty Period:
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Electric Scooters & E-Bikes (Adult): 2 Years (manufacturer defects)
GoTrax Contact Information:
Contact Address
GOTRAX (Golabs Inc.)
2201 Luna Rd, Carrollton, Texas 75006, USA
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Chat or Submit a Claim
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What is covered under the GoTrax Warranty?
Eligible for Coverage: The GOTRAX Quality Guarantee
- Structural Frame Integrity: Coverage for manufacturing defects in the main chassis of scooters, ebikes, and hoverboards identified as defective by a service representative.
- Workmanship & Materials: Protection against flaws in the assembly and raw materials of the product occurring under normal and ordinary operating conditions.
- Core Components: Guarantee for the functional integrity of internal motors, controllers, and battery modules against factory-related electrical failure.
- Shipping Damage: Specialized protection for items damaged during transportation, provided the issue is reported immediately upon receipt.
- Electronic Systems: Coverage for the digital displays, throttles, and integrated lighting systems against manufacturing-related hardware malfunctions.
What is NOT covered under the GoTrax Warranty?
Exclusions: Protection Limitations
- User Error & Misuse: Protection does not cover damages resulting from accidents, stunting, overloading, or any use outside of "normal and ordinary" parameters.
- Environmental Degradation: The guarantee excludes corrosion, paint fading, scratches, and impact marks caused by exposure to the elements or debris.
- Non-Reversible Modifications: Coverage is void if the frame or electronics have been altered via drilling, welding, or third-party software "tuning."
- Labor & Installation: The manufacturer does not cover fees for the labor associated with transferring parts to replacement frames or installing new components.
- Refurbished Stock: Standard limited protection does not apply to refurbished units; these must be inspected and reported within a strictly limited initial window.
Products of GoTrax:
Our complete claim assistance covers all GoTrax products, including:
| Product name |
|---|
| Electric Scooters |
| Commuter e-scooters |
| Folding e-scooters |
| Kids e-scooters |
| Electric Bikes |
| Folding e-bikes |
| City e-bikes |
| Fat tire e-bikes |
| Rideables |
| Hoverboards |
| Electric ride-on toys |
| Accessories & Parts |
| Batteries |
| Chargers |
| Tires |
| Replacement parts |
| Services |
| Repair services |
| Warranty support |
| Replacement parts support |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of GoTrax logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of GoTrax.