PlayStore & App Store
3 Simple Steps for Jackery Warranty Claim
Chat or Submit a Claim
Let Warranty Valet assist you in claiming Jackery warranty hassle-free.
Step 1:
For a Jackery warranty claim, first collect the product model, serial number, purchase date, place of purchase, order number, and proof of purchase. Also request a clear description of the issue, along with photos or a video showing the problem, if applicable.
Step 2:
Verify warranty eligibility based on the purchase region, product model, purchase date, and applicable warranty terms. Submit the collected information and evidence to the support team. Jackery may request additional information or troubleshooting before reviewing the claim.
Step 3:
Once the claim is reviewed and approved, Jackery will provide the next instructions, which may include repair, replacement, or an RMA/return process. The product should only be returned if Jackery provides return instructions. After the required process is completed, the repaired or replacement product can be shipped according to Jackery's instructions.
Jackery Warranty Period:
3+2 years warranty: Covers the Jackery 3000 Pro, 2000 Pro, 2000 Plus, 1500 Pro, 1000 Pro, 1000 Plus, and 300 Plus series, along with related accessories and Solar Panel Connectors.
2+1 years warranty: Covers the Jackery 1500, 1000, 500, 300, 240, and 160 series, as well as SolarSaga 200W, 100W, and 80W products, related accessories, and carrying cases.
Renewed Jackery products: Covered by a 6-month warranty.
The warranty period starts from the original purchase date.
Real Experiences with Jackery Warranty Claims:
Typical Processing Time: The Jackery warranty claim process typically takes around 10–14 days, depending on how quickly the required information is provided and the brand’s processing and shipping time.
Reason for Common Delays: The most common delays in the Jackery warranty process are caused by communication delays and the additional shipping and handling requirements for heavy lithium-ion battery products.
Helpful Tip to make the claim easier: The best way to make a warranty claim easier is to include clear photos or a video showing the issue when submitting the claim.
Required Documents for Your Jackery Warranty Claims:
Proof of purchase
Order number
Product model number.
Serial number (SN).
Photos of the product showing the issue.
Video of the issue.
Purchase date and place of purchase.
Description of the problem
The exact requirements can vary depending on the Jackery product and region, so additional information may be requested during the claim review.
Jackery Contact Information:
Contact Address
5310 Bunche Drive
Fremont CA 94538
USA
Chat or Submit a Claim
Let Warranty Valet assist you in claiming Jackery warranty hassle-free.
Useful Links:
What is covered under the Jackery Warranty?
Manufacturing defects or workmanship issues that occur under normal use.
- Battery capacity loss below the level specified by the warranty, such as dropping 70% below during the first year.
- Failure of major components, such as the battery management system (BMS) or inverter
What is NOT covered under the Jackery Warranty?
Accidental or physical damage, such as drops, impacts, or exposure to water.
- Damage caused by non-original or non-certified accessories.
- Unauthorized repairs, modifications, or disassembly of the product.
- Normal wear and tear, including the gradual reduction in battery capacity after the applicable warranty period.
Jackery Warranty FAQs
What is the warranty period for Jackery products?
Jackery warranty periods vary by product and model. Many current models have a 3-year standard warranty with a 2-year extension, while certain models may offer a 5-year standard warranty or a 5+2-year warranty when purchased through Jackery.com. Some older or other models have 2+1-year coverage. Renewed products have a 6-month warranty. Always check the specific product page for the applicable warranty period.
How can I charge my Jackery Power Station?
Depending on the model, you can charge a Jackery Power Station using a standard wall outlet, a compatible Jackery SolarSaga solar panel, or a car charger. The available charging options vary by product.
Why is my Jackery solar panel not charging?
Cloudy weather, shade, or insufficient sunlight can reduce charging performance. Make sure the solar panel is placed in direct sunlight, with the entire panel exposed and free from obstructions. Also check that the cables and connections are secure and compatible with the Jackery power station.
Does a Jackery Power Station have an app?
Some Jackery models support app control or monitoring, while others do not. App features also vary by model, so customers should check the specifications for their particular power station.
Can I extend the warranty on my Jackery product?
Yes, some Jackery products may be eligible for a warranty extension, depending on the specific model, region, and purchase terms. The available extension period and eligibility can vary, so check the warranty information for your specific product For details about extended warranties, membership coupons, and delivery areas, check the Jackery website for your region.
Products of Jackery:
Our complete claim assistance covers all Jackery products, including:
| Product name |
|---|
| Jackery Explorer 1000 v2 |
| Jackery Explorer 2000 Plus |
| Jackery Explorer 300 Plus |
| Jackery HomePower 3600 Plus |
| Jackery SolarSaga 100W (Bifacial) |
| Jackery Explorer 700 Plus |
| Jackery SolarSaga 200W |
| Jackery Explorer 100 Plus |
| Jackery Explorer 500 |
| Jackery SolarVault 3 |
| Jackery 2 kW Solar Gazebo |
| Jackery Solar Generator HomePower 1000 Plus v2 |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Jackery logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Jackery.