3 Simple Steps for Mod Warranty Claim

Step 1:

• The foundation of your protection begins with warranty Registration. To activate your coverage and ensure your machine is eligible for technical support and firmware updates, you should register your bike on the official MOD Bikes website.

• This administrative step acts as a mechanical necessity to verify your status as the original owner. It ensures your specific frame number and purchase date are logged in the Austin-based system, which is critical for validating any future factory backed claims.

• To register, navigate to the "Warranty Registration" page on the official site. You will be required to submit your Frame Number, Purchase Date, and Contact Information to successfully validate your status and lock in your hardware protection.

Step 2:

• If your electric hardware suffers a failure, such as a motor malfunction, battery degradation, or electronic display error, the primary route for resolution is through an official assessment by a MOD Bikes certified technician.

• The brand utilizes a specialized evaluation process to determine if a fault is a warrantable manufacturing defect. Many performance issues can be addressed through virtual tech support or software adjustments without needing a full physical replacement.

• You should first access the MOD Garage or contact the virtual support team for initial troubleshooting. If the issue is complex, they will guide you to a local partner or provide instructions for a formal hardware assessment to determine if the failure qualifies for coverage.

Step 3:

• To finalize your resolution or obtain a specialized hardware restoration, you must initiate a formal claim by choosing to Contact Us directly to obtain a Return Authorization.

• Getting in touch with the specialized Austin-based support team is the required final step to validate your solution. This ensures your claim is processed correctly and that any replacement parts are dispatched to the correct delivery address.

• The support team is reachable via the digital "Support Form", email, or their dedicated phone line. Once the team validates your case, they will issue a formal authorization and provide instructions for the repair or replacement of your defective components.

Mod Warranty Period:

• MOD BIKES provides a limited warranty for their electric bikes, including a 5-year warranty on the frame for manufacturing defects, 18 months for the electric system (motor/battery), and 12 months for the drivetrain.