PlayStore & App Store
3 Simple Steps for HMD Warranty Claim
Step 1:
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For HMD Global and Nokia devices, no pre-registration is required; warranty is linked to your IMEI number and proof of purchase.
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Use the official Online IMEI Checker on the HMD support website to verify warranty status and remaining coverage.
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Ensure your device is recognized in the regional database.
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Keep a digital copy of your sales receipt ready to confirm ownership and warranty start date.
Step 2:
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Identify hardware issues like display defects, charging problems, or battery failure and consult the Support App diagnostic tool.
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Use the Self-Help section for troubleshooting, as some issues may be resolved via software fixes or optimization.
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In some cases, Self Repair kits (via partners like iFixit) may be offered instead of full service.
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If the issue persists, submit a service request to determine eligibility for repair or replacement.
Step 3:
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Contact HMD support via Live Chat or toll-free number to create a Repair Ticket.
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The support team will validate your case and guide you to the correct service center or repair facility.
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Follow instructions for secure shipping or local drop-off of your device.
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Once approved, you will receive a shipping label and tracking details, and your device will be restored to factory standards.
HMD Warranty Period:
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12 Months Standard Warranty
Real Experiences with HMD Warranty Claims:
Typical Processing Time: While the official target is 7-12 days, many consumers in urban areas experience faster turnaround times of 5 business days for simple battery replacements.
Reason for Common Delays: The most frequent cause for denial is "unauthorized tampering," where a previous repair attempt used non-genuine parts that damaged internal connectors.
Helpful Tip to make the claim easier: Before shipping your device, take clear photos of the screen and frame from all angles to prove the physical condition and avoid disputes regarding transit damage.
Required Documents for Your HMD Warranty Claims:
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Original Sales Receipt: A legible copy of the invoice showing the purchase date and retailer name.
HMD Contact Information:
Contact Address
Headquarters at Bertel Jungin aukio 9, Espoo, Finland 02600
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming HMD warranty hassle-free.
Useful Links:
What is covered under the HMD Warranty?
Eligible for Coverage: The HMD Quality Guarantee
- System Performance: Coverage for manufacturing defects in the processor, internal storage, and motherboard.
- Display Integrity: Protection against factory-related failures in the LCD/OLED panels and touch responsiveness.
- Power Systems: Coverage for the internal battery and charging circuitry against premature failure.
- Workmanship Errors: Protection against improper factory assembly or physical defects present upon unboxing.
- Self-Repair Support: For repairable models, using genuine parts and tools from iFixit does not void the Manufacturer's Limited Warranty.
What is NOT covered under the HMD Warranty?
Exclusions: Standard Protection Limitations
- Physical Abuse: Protection does not cover units with cracked screens, bent frames, or evidence of significant impact.
- Liquid Ingress: Coverage is void for devices with internal moisture indicators triggered, unless the model is specifically rated for water resistance.
- Unauthorized Software: Any protection is void if the device’s bootloader has been unlocked or if non-official firmware has been installed.
- Normal Wear: Coverage does not apply to cosmetic scratches, natural battery capacity reduction over time, or wear on the charging port.
HMD Warranty FAQs
What is the display replacement cost for HMD or Nokia phones?
Display replacement cost depends on the model and damage type. If it’s a manufacturing defect, it may be free under warranty; otherwise, it is chargeable.
Does HMD warranty cover water damage?
No, HMD Global warranty does not cover water or liquid damage, as it is considered accidental damage.
Is battery replacement free under HMD warranty?
Battery replacement is free only if the issue is due to a manufacturing defect. Normal wear and tear or damage is not covered.
How much does charging port repair cost?
If the charging issue is due to a defect, it is covered under warranty. Otherwise, repair costs vary depending on the model and service center.
Does HMD warranty cover screen cracks?
No, cracked or physically damaged screens are not covered unless caused by a manufacturing defect.
Can I get a replacement instead of repair?
Yes, if the issue cannot be fixed, HMD may offer a replacement or refurbished device under warranty.
What happens if my phone has software issues?
Software issues are usually resolved through updates or troubleshooting and are generally covered under warranty support.
Is accidental damage covered under HMD warranty?
No, accidental damage like drops, dents, or liquid exposure is not covered under standard warranty.
Do I have to pay for warranty service?
Warranty service is free only for eligible manufacturing defects. Other repairs will be chargeable.
How much does out-of-warranty repair cost?
Out-of-warranty repair costs depend on the issue, parts required, and device model. You will receive a quote before repair.
Products of HMD:
Our complete claim assistance covers all HMD products, including:
| Product name |
|---|
| Smartphones |
| HMD Pulse Pro |
| Pulse |
| Skyline |
| Fusion |
| Barbie Phone |
| G series |
| Feature Phones |
| Nokia 2660 Flip |
| 2354 |
| 3210 |
| 6310 |
| Originals series revivals |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of HMD logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of HMD.