3 Simple Steps for Metz Warranty Claim

Step 1:

  • While specific registration requirements can vary by region, you should visit the official Metz Blue Service portal to link your unique serial number and model details to your purchase records.

  • Your original sales invoice from an authorized retailer serves as the primary mechanical link to validate your ownership and confirms the date of your initial retail purchase.

  • Documenting your device in the brand’s database is a necessity for the technical team to immediately verify your eligibility for a factory-backed replacement or hardware repair.

Step 2:

  • Before initiating a formal inquiry, perform a hard reset and check for the latest firmware updates to determine if the issue is a software conflict or a structural hardware defect.

  • Collect visual records of the anomaly, such as high-resolution photos of "dead pixels" or video of audio distortion, while the unit is connected to its primary power source.

  • Compiling this diagnostic data into a single package accelerates the evaluation process and provides the staff with a comprehensive view of the electrical and mechanical state.

Step 3:

  • Reach out to the customer service department through the official web-based inquiry forms or the dedicated support portal found on the manufacturer's global website.

  • Utilizing the digital contact portal ensures your request is triaged by technicians trained specifically in Metz Blue’s proprietary chassis and smart platform integration.

  • Once your submission is received, follow the specific instructions regarding the troubleshooting of the hardware or the coordination of an authorized service center visit.

Metz Warranty Period:

  • 2 years standard manufacturer warranty.

How to claim Metz Warranty

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Metz Contact Information:

Email Support

support-blue@metz-ce.de

Phone Number

+49 (0)911 9706 181

Contact Address

Metz Consumer Electronics GmbH
Ohmstraße 55
90513 Zirndorf, Germany

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Metz warranty hassle-free.

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What is covered under the Metz Warranty?

Eligible for Coverage: The Metz Blue Quality Guarantee

  • Display Panel Integrity: Coverage for manufacturing defects in the OLED or LED screen, including major pixel failures under normal residential use.
  • Internal Hardware: Protection for main boards, power supplies, and tuners identified as defective within the eligibility window.
  • Smart Integration: Guarantee for the functional integrity of built-in smart platforms (Android, Roku, or Google TV) and wireless modules.
  • Audio Components: Coverage for internal speakers and audio processing hardware against factory-related failure.
  • Remote & Accessories: Protection for the original remote control and included mounting hardware against manufacturing flaws.

What is NOT covered under the Metz Warranty?

Exclusions: Protection Limitations

  • Screen Damage: Protection does not cover cracked, scratched, or broken panels caused by external impact or improper handling.
  • Software Updates: The guarantee does not cover issues resulting from third-party application changes or unapproved firmware modifications.
  • Environmental Factors: Coverage is void for failures caused by power surges, lightning strikes, or exposure to excessive moisture and heat.
  • Commercial Use: Standard residential warranties are void if the electronics are installed in a business, office, or high-traffic public environment.
  • Improper Setup: Any warranty is void if damage results from incorrect wall-mounting, poor ventilation, or non-certified electrical connections.
  • Image Retention: The guarantee may exclude "burn-in" on OLED models caused by static images being displayed for excessive periods.

Products of Metz:

Our complete claim assistance covers all Metz products, including:

Product name
Televisions
OLED TVs
QLED TVs
UHD TVs
Full HD TVs
HD TVs
Smart TVs
Google TV
Android TV
Roku TVs
Home Entertainment
Smart TV platforms
Streaming-enabled TVs
Accessories
Remote controls
TV stands
Wall mounts
Components & Support
Spare parts
Firmware/software support

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Metz logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Metz.