The correct way to obtain solutions for warranty claims is by contacting the customer support team, who are very knowledgeable in this field.
If you still need assistance after visiting their contact page, please fill out the support form, and they will respond as soon as possible.
The warranty for these fixtures does not cover yellowing or color shifting in light guides or lenses made from these materials.
The manufacturer does not provide any warranties, whether express or implied, regarding the yellowing or color shifting of such light guides and lenses.
Poles installed without luminaires or with unapproved devices like banners, pennants, cameras, or signs not designed for the pole are also not covered under the warranty policy.
Furthermore, the warranty does not include problems related to the foundation or conditions at the installation site.
Metalux guarantees the original purchaser that the factory-installed electrical system will be free from material and workmanship defects for a specified period from the date of product shipment. Products found to be defective within the warranty period will be repaired or replaced.
1-year standard limited warranty on LM1 - COOPER POLES, LP1 - LUMARK INDOOR, LP4 - COOPER, LR2 - REGENT, LS1 - FLEXILUME
10-year standard limited warranty on LP2 - Ephesus
The warranty does not cover failures caused by abnormal site conditions. Normal aging of the finish is not considered a manufacturing defect and is not covered under this warranty. Additionally, the warranty excludes pole failure due to third-party actions, misuse, unintended use, fatigue, or issues from vibrations, harmonic oscillation, or air current-induced resonance.
Metalux is the trusted partner for contractors and specifiers seeking reliable indoor lighting solutions. For over 50 years, Metalux has set the standard for quality and reliability, meeting the high demands of its customers. Offering exceptional value, Metalux helps reduce costs and energy consumption while enhancing productivity. The extensive product line includes LED lighting options such as recessed, linear, and industrial fixtures. Featuring the most connectivity and control options available, the Metalux industrial lighting portfolio enhances safety, ensures code compliance, and introduces new efficiencies.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Metalux Lights logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Metalux Lights.
Other Articles
How to claim YANSUN Chandeliers Warranty?