3 Simple Steps for Metalux Lights Warranty Claim

Step 1:

  • The correct way to obtain solutions for warranty claims is by contacting the customer support team, who are very knowledgeable in this field.

  • If you still need assistance after visiting their contact page, please fill out the support form, and they will respond as soon as possible.

Step 2:

  • The warranty for these fixtures does not cover yellowing or color shifting in light guides or lenses made from these materials.

  • The manufacturer does not provide any warranties, whether express or implied, regarding the yellowing or color shifting of such light guides and lenses.

Step 3:

  • Poles installed without luminaires or with unapproved devices like banners, pennants, cameras, or signs not designed for the pole are also not covered under the warranty policy. 

  • Furthermore, the warranty does not include problems related to the foundation or conditions at the installation site.

Metalux Lights Warranty Period:

  • 1-year standard limited warranty on LM1 - COOPER POLES, LP1 - LUMARK INDOOR, LP4 - COOPER, LR2 - REGENT, LS1 - FLEXILUME

  • 10-year standard limited warranty on LP2 - Ephesus

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Metalux Lights Contact Information:

Phone Number

Click to Get Phone Number

Chat or Submit a Claim

If you are having trouble contacting Metalux Lights, submit a claim here.

What is covered under the Metalux Lights Warranty?

Metalux guarantees the original purchaser that the factory-installed electrical system will be free from material and workmanship defects for a specified period from the date of product shipment. Products found to be defective within the warranty period will be repaired or replaced.

What is NOT covered under the Metalux Lights Warranty?

The warranty does not cover failures caused by abnormal site conditions. Normal aging of the finish is not considered a manufacturing defect and is not covered under this warranty. Additionally, the warranty excludes pole failure due to third-party actions, misuse, unintended use, fatigue, or issues from vibrations, harmonic oscillation, or air current-induced resonance.

Products of Metalux Lights:

Our claim assistance covers all Metalux Lights products, including:

Product name
CGT Panel
FPS Selectable Panel
Ovation LED Series
Encounter LED Series
NWS Selectable Wrap

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Metalux Lights logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Metalux Lights.