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3 Simple Steps for OUTDOOR RESEARCH Warranty Claim
Step 1:
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To initiate a formal review of your technical equipment, you should navigate to the File a Warranty Claim portal on the website to document your specific product and contact details.
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Formally documenting your gear through this digital registry is a necessity for the warranty specialists to verify that your item is a genuine product and to determine if it is eligible for a direct or comparable replacement from current stock.
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Validating your claim through the online portal ensures your request is assigned a tracking number, which is required if you intend to drop off an approved return at a physical retail location.
Step 2:
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Prior to initiating a claim, verify that the issue is a legitimate defect in materials or workmanship rather than normal wear and tear, user-created damage like snags or burns, or issues related to 3rd party alterations.
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Capture high-fidelity evidence of the failure, such as clear photography of the delamination, hardware malfunction, or stitching issues, as these photos are required for the warranty team to conduct a remote evaluation.
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Compiling these diagnostic images along with a description of the failure allows the specialists to decide on the best replacement option; remember to hold onto your physical product until a final solution has been reached.
Step 3:
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To begin a formal hardware or garment review, you can reach out to the support team through the official Contact Us page to discuss missing components like straps or buckles that might be available for immediate dispatch.
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For specialized inquiries regarding tactical gear in Canada or products purchased within the last 60 days, you can engage with a representative who will assist in triaging your case under the standard return or warranty protocols.
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Once your claim is triaged and approved, follow the specific instructions provided in your confirmation email regarding the shipment of the defective item; please note that turnaround times vary by season and may increase during peak winter months.
OUTDOOR RESEARCH Warranty Period:
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Outdoor Research provides an Infinite Guarantee, which covers their gear for the practical lifetime of the product, ensuring it performs as designed.
OUTDOOR RESEARCH Contact Information:
Contact Address
2203 1st Avenue South, Seattle, WA 98134, USA.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming OUTDOOR RESEARCH warranty hassle-free.
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What is covered under the OUTDOOR RESEARCH Warranty?
Eligible for Coverage: The Outdoor Research Infinite Guarantee®
- Defect Material Resolution: Comprehensive protection against failures in materials and workmanship for the practical lifetime of the product.
- Comparable Replacements: Approved claims are resolved with a direct or comparable replacement from the current inventory to get you back outdoors.
- Component Availability: Access to spare parts such as straps, buckles, and snaps to resolve minor hardware issues without a full item return.
- Broad Vendor Protection: Coverage applies to all genuine products, regardless of whether they were purchased directly or through an authorized retailer.
- Community Re-use Program: Defective or used items returned to the facility are often donated to disaster relief or community organizations to support outdoor accessibility.
What is NOT covered under the OUTDOOR RESEARCH Warranty?
Exclusions: Protection Limitations
- Normal Wear and Tear: The guarantee does not cover the natural breakdown of materials, fading, or damage resulting from extensive use over time.
- User-Created Damage: Protection is excluded for rips, tears, snags, burns, holes, or stains caused by accidents or improper handling.
- Alterations & Embellishments: Coverage is void for products that have been modified with 3rd party embroidery, patches, or other decorative alterations.
- Limited Battery Lifespan: Batteries included with heated gear have an expected 1-year lifespan and are not eligible for warranty after that period.
- Unauthorized Sources: The Infinite Guarantee® does not apply to products purchased from non-authorized dealers or items marked with "SMS" or "X" tags.
- Recent Web Purchases: Items purchased from the official website within the last 60 days are handled through the standard Returns process rather than a warranty claim.
Products of OUTDOOR RESEARCH:
Our complete claim assistance covers all OUTDOOR RESEARCH products, including:
| Product name |
|---|
| Technical Jackets |
| Pants |
| Base Layers |
| Gloves |
| Hats |
| Gaiters |
| Shelter Systems |
| Tactical Gear |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of OUTDOOR RESEARCH logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of OUTDOOR RESEARCH.