3 Simple Steps for OUTDOOR RESEARCH Warranty Claim

Step 1:

• Visit  the Warranty section on the official website.

• Enter your product and contact details to start the process.

• Submitting the form generates a tracking number for your request.

• This helps the team verify product authenticity and eligibility.

Step 2:

• Ensure the issue is due to a defect in materials or workmanship.

• Damage from normal wear, misuse, burns, or alterations is not covered.

• Take clear photos of the defect (stitching issues, hardware failure, etc.).

• Keep the product with you until the claim is reviewed and approved.

Step 3:

• Contact customer support for additional help or missing parts.

• Submit your claim details and photos for evaluation.

• If approved, follow the instructions to return or ship the product.

• Processing time may vary depending on season and claim volume.

OUTDOOR RESEARCH Warranty Period:

• Outdoor Research provides an Infinite Guarantee, which covers their gear for the practical lifetime of the product, ensuring it performs as designed.

Real Experiences with OUTDOOR RESEARCH Warranty Claims:

Typical Processing Time: Warranty responses are usually received within up to 2 weeks, though it can extend to 3–5 weeks during peak seasons.

Reason for Common Delays: Delays typically happen due to high claim volume, seasonal backlog, or verification of defect eligibility (wear & tear vs manufacturing issue).

Helpful Tip to make the claim easier: Submit a detailed online claim with clear photos and accurate shipping details, and keep the product until a solution is provided.

Required Documents for Your OUTDOOR RESEARCH Warranty Claims:

• Proof of purchase

• Product details (name/type of gear)

• Clear photos showing the defect or issue