You are advised to contact Kratos' customer support team, who are the first responders for warranty claims.
If any items develop defects during normal product use, they may be eligible for coverage under the manufacturer's warranty. For further details, please contact your Product Consultant.
To initiate your return, please contact your product consultant to obtain a return authorization (RA) number and proceed with shipping your product.
All requests for returns must be submitted within 30 days of the invoice date. Approved returns must be in new, unused condition and remain in their original packaging.
Upon receiving your return, Kratos will promptly process it and issue a credit or refund via the original payment method, deducting original and return shipping charges.
Used products are ineligible for return and must adhere to the warranty procedure before replacement. Any returned product showing signs of use and not in its original packaging will not be credited.
During the warranty process, Kratos Kitchen Appliance may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Kratos Kitchen Appliance, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty provides coverage for your product in instances where issues arise from defects in materials and/or workmanship. If a covered issue arises during the warranty period, you will be directed to the manufacturer for service.
90-day limited warranty on food trucks or mobile applications
The warranty may be affected or voided by an incorrect installation. The warranty does not cover expected wear and tear that occurs during normal use, nor does it extend to instances of misuse, abuse, or excessive product usage.
Kratos provides high-quality commercial food service equipment at highly competitive prices. Their product lines include a wide range of offerings, from commercial refrigeration solutions to cooking equipment, worktables, sinks, and barware. These options are perfect for launching your business without exceeding your budget.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kratos Kitchen Appliance logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kratos Kitchen Appliance.