3 Simple Steps for LEGO Warranty Claim

Step 1:

  • Confirm that the issue is a missing part from a brand-new set or a brick that broke during normal play, as the Bricks & Pieces service is specifically designed to replace faulty or missing elements from recent production runs.

  • Verify your set’s Model Number (usually 4 to 7 digits found on the box or instructions) to ensure the support team can pull the correct parts inventory for your specific build.

  • Keep the faulty or broken items until you receive your replacement, as LEGO may occasionally ask you to return them for quality inspection to ensure the manufacturing error does not happen again.

Step 2:

  • Visit the official LEGO Customer Service website and navigate to the "Replacement Parts" section, where you can choose between "Missing Bricks" (for new sets) or "Broken Bricks" (for damaged pieces).

  • Search for the specific part using its Design ID or Element ID (found in the parts list at the back of your building instructions) to guarantee the exact color and shape are selected.

  • Provide your shipping address and contact details; for "Missing Bricks" requests on very new sets, you may also need to provide a code found on the back of the instruction manual or proof of purchase for verification.

Step 3:

  • Submit your request through the automated portal to receive an immediate confirmation email, keeping in mind that high-demand periods may cause slight delays in shipping your replacement bricks.

  • Reach out to the team to Contact Us via the official toll-free hotline or live chat if you have issues with electronic components like motors, hubs, or LED lights that require more detailed technical troubleshooting.

  • Follow any instructions for returns if a shipping label is provided for faulty electronics, as LEGO will typically cover the shipping fees if they require the broken item back for their Quality Department.

LEGO Warranty Period:

  • Products covered for manufacturing defects; no fixed warranty duration specified, statutory consumer rights apply (up to 6 years in some regions for reasonable durability)

How to claim LEGO Warranty

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LEGO Contact Information:

Phone Number

1-877-534-7474

Monday - Friday 9.00 am - 6.00 pm ET

Contact Address

Enfield, CT and Los Angeles, CA

Chat or Submit a Claim

Let Warranty Valet assist you in claiming LEGO warranty hassle-free.

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What is covered under the LEGO Warranty?

These are covered in LEGO's warranty policy

  • Missing Parts: Free replacement of any bricks or elements that were absent from a newly purchased, factory-sealed set.
  • Broken Bricks: Replacement of parts that have snapped, cracked, or failed due to manufacturing defects during normal play.
  • Faulty Electronics: Coverage for internal failures in Powered Up components, motors, and sensors within the standard warranty period.
  • Shipping for Defects: LEGO covers the cost of shipping replacement parts requested through the "Bricks & Pieces" service.

What is NOT covered under the LEGO Warranty?

These are NOT covered in LEGO's warranty policy

  • Normal Wear & Tear: Scratches, teeth marks, or fading of colors that occur naturally over years of extensive play and handling.
  • Lost Items: Bricks that were lost by the user after the set was successfully built (though these can often be purchased via "Pick a Brick").
  • Unauthorized Modifications: Damage caused by altering bricks (e.g., gluing or painting) or using them with incompatible third-party building systems.
  • Second-Hand Sets: Claims for missing parts in sets purchased used or from unauthorized secondary marketplaces like garage sales.

Products of LEGO:

Our complete claim assistance covers all LEGO products, including:

Product name
Interlocking Plastic Bricks
Duplo Sets
Technic Construction Kits
Licensed Theme Sets (Star Wars/ Harry Potter)
Video Games
Movies
Apparel

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of LEGO logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of LEGO.