The form, which is in PDF format, is for claiming the warranty, and it needs to be attached inside when shipping the products. You are supposed to take a printout of the form after downloading it.
It is your duty to choose the shipping service, and the shipping cost must be paid early. You can expect a response from them in three weeks, and sometimes the response time goes up to six weeks during peak hours.
You will get your product back or a gift card when the seller cannot fix your warranty-related issue. By using the gift card, a new product can be ordered on the official website based on your preference as indicated in the warranty claim form.
The products that are undamaged, unaltered, and unused are permitted to be returned within 60 days from the purchase date if you are not happy with them. Returns are not accepted for items marked as final clearance.
If you're returning an item without the original receipt, please provide the order number, which can be retrieved from your order confirmation email.
The customer service team is divided into the general and warranty departments, and they are active from Monday through Friday for a fixed duration.
As you scroll down, a small form is provided that includes your name, email, category, and subject fields with optional fields such as phone and order number.
During the warranty process, JanSport may provide you with one of the following solutions: either a warranty replacement or warranty service during the limited lifetime warranty period.
Limited Lifetime Warranty
510 Crystal City Hwy,
83 South / Suite 9, Uvalde, TX-78801,
USA.
If you are having trouble contacting JanSport, submit a claim here.
The limited lifetime warranty specifically pertains to all JanSport branded equipment, including packs, bags, pouches, totes, and cases. In the event that a product covered by the warranty experiences failure due to a manufacturing defect, JanSport will either repair it at no cost or replace it, depending on their discretion. The warranty exclusively covers unaltered and unmodified items, ensuring the original workmanship is preserved.
The warranty excludes tee shirts, beanies, hats, pins, patches, face masks, facial coverings, and related accessories. Additionally, it does not cover damage resulting from accidents, improper care, negligence, regular wear and tear, or the natural fading of colors and materials over prolonged use.
Our claim assistance covers all JanSport products, including:
| Product name |
|---|
| Lunch Bags |
| Fanny Packs |
| Mesh Backpacks |
| Water Bottle Pockets |
| Rolling Backpacks |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of JanSport logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of JanSport.