3 Simple Steps for Infinix Warranty Claim

Step 1:

• Before initiating a repair, you must verify your device's unique identity and coverage window. Infinix provides protection against manufacturing defects in materials and workmanship for the original purchaser. This ensures the technical team can validate that the hardware is an authentic product used according to the brand's published guidelines.

• You should have your 15-digit IMEI number (found by dialing *#06#) or Serial Number ready for review. You can perform an instant Warranty Check via the pre-installed Carlcare App or the official website. Keeping a digital copy of your Dated Proof of Purchase is a mechanical necessity for validating that the equipment qualifies for a professional assessment. Note that consumable parts like batteries are designed to diminish over time and are only covered if the failure is due to a specific factory defect.

Step 2:

• If your device suffers a hardware failure such as a motherboard defect, screen flickering, or charging port malfunction you must coordinate with an Authorized Carlcare Service Center. To minimize downtime, it is highly recommended to use the Carlcare App to make an Online Reservation, allowing you to skip the queue at the physical service location.

• You must provide a detailed description of the fault and your proof of purchase. It is a critical requirement to backup all personal data, as the restoration process typically involves reformatting the storage media. The technical team will perform a formal assessment to determine if the failure is a warrantable manufacturing defect. If you are in a supported region, you may also utilize the Pick-up & Drop Service for a contactless repair experience.

Step 3:

• To resolve a hardware failure, the brand utilizes a "Genuine Parts Replacement" model. If a manufacturing defect is confirmed within the warranty period, Carlcare will repair or replace the component at no charge. All authorized repairs are conducted by factory-trained technicians using 100% original spare parts, ensuring your device's structural and electronic integrity is maintained.

• Once the repair is complete, you can track your Repair Status in real-time through the Carlcare portal. If the unit is deemed unrepairable due to a major factory flaw, a replacement unit may be issued at the brand's discretion. This structured approach ensures your mobile ecosystem remains operational and secure, backed by the specialized expertise of the official global service partner.

Infinix Warranty Period:

• Smartphones: 1-Year Limited Warranty (standard for the main device and built-in battery).

• Laptops (INBOOK): 1-Year Limited Warranty (typically covers the main hardware and battery).

• Inbox Accessories: 6-Month Limited Warranty (applicable to the charger, data cable, and headset included in the box).