PlayStore & App Store
3 Simple Steps for Insta360 Warranty Claim
Step 1:
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Make sure your camera is an original Insta360 product and still under warranty.
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Find your 14-character Serial Number (on the box, in camera settings, or in the app).
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Keep a dated proof of purchase (invoice or receipt) ready.
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If your device is within 30 days of activation, you can add extra protection like Insta360 Care for accidental damage.
Step 2:
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If your camera has issues (like sensor problems, internal errors, or touchscreen not working), contact Insta360 support.
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Create a Mail-in Repair Request through the official website or app.
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Provide a clear description of the problem and upload your proof of purchase.
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Backup and delete your data before sending the device, as data loss may occur.
Step 3:
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Your device will be checked at a regional service center by trained technicians.
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If it’s a manufacturing defect, it will be repaired or replaced using original parts.
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Repairs usually take about 7 business days after the device is received.
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If replaced, the new device keeps the remaining warranty (or gets at least 90 days).
Insta360 Warranty Period:
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Cameras & Gimbals: 12-Month to 24-Month Limited Warranty (varies by region and model; check local regulations).
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Action Pod (GO Series): 12-Month Limited Warranty (standard for the charging/interface pod).
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Included Accessories: 1-Month to 3-Month Limited Warranty (applicable to charging cables and standard mounts).
Real Experiences with Insta360 Warranty Claims:
Typical Processing Time: The technical evaluation and repair process usually takes 7 to 15 business days once the device arrives at the service center. Shipping times vary by region, but users can track their Insta360 warranty claim status through the official "Request a Repair" portal.
Reason for Common Delays: Delays often occur when users fail to back up their data or remove microSD cards before shipping, as the repair process may involve data loss or firmware resets. Additionally, missing accessories in the return package can stall the final verification of a claim.
Helpful Tip to make the claim easier: Before shipping your camera, take a video of the device's exterior and lens condition to protect yourself against claims of "in-transit" damage. This documentation serves as a critical baseline if the service center identifies new physical damage that was not present when you initiated the claim.
Required Documents for Your Insta360 Warranty Claims:
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Proof of Purchase
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RMA Number
Insta360 Contact Information:
Contact Address
Arashi Vision Inc., Shenzhen, China.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Insta360 warranty hassle-free.
Useful Links:
What is covered under the Insta360 Warranty?
Eligible for Coverage: The Standard Manufacturers’ Warranty
- Main Processor & Core: Coverage for defects in the main unit, motherboard, and internal storage.
- Optical Sensors: Protection against manufacturing-related sensor artifacts or internal lens fogging.
- Battery Performance: (Internal/Removable) Coverage for battery defects and premature capacity failure.
- Standard Mounts: Protection for official mounting brackets and folding fingers included in the box.
- Certified Service: Access to 100% original parts and specialized alignment tools at official centers.
What is NOT covered under the Insta360 Warranty?
Exclusions: Standard Warranty Limitations
- Accidental Damage: Standard protection does not cover cracked lenses, water immersion (beyond rated depth), or drops.
- Unauthorized Mods: Any warranty is void if the device has been disassembled or modified outside of official advice.
- Normal Wear: Gradual aesthetic fading of the chassis, surface scratches on lenses, or minor rubber grip peeling.
- Environmental Abuse: Damage resulting from exposure to extreme heat, fire, or unstable voltage during charging.
- Software Errors: Issues caused by unauthorized firmware "rooting" or third-party editing software.
Insta360 Warranty FAQs
How do I perform an Insta360 warranty check for my camera?
You can conduct an insta 360 warranty check by visiting the official Insta360 Support "Product & Service Info" page and entering your camera's serial number. Alternatively, checking your activation status in the Insta360 App will show the remaining coverage period.
Is the Insta360 X3 still a good buy compared to newer models?
The insta 360 x3 remains a powerful mid-range option, offering 5.7K 360 video and a large touchscreen. While the X4 and X5 offer higher resolutions (8K), the X3 supports most modern accessories and remains a favorite for its value and pocketability.
Can I replace the lenses on my Insta360 camera myself?
For the Insta360 X5, yes it features a user-replaceable lens design via the insta 360 lens replacement kit. For older models like the X3 or X4, the outer lenses are fixed; if they are scratched, you must send the camera to an official service center for professional repair.
Is there an Insta360 editing app for Windows?
Yes, insta 360 windows users can download Insta360 Studio. This desktop software allows for high-quality reframing, ProRes exporting, and AI-powered editing that is more powerful than the mobile app version.
Which Insta360 waterproof case do I need for deep diving?
For the X3, you should use the Invisible Dive Case, which is the official insta 360 waterproof case rated for depths up to 164ft (50m). The X5 and X4 have improved native waterproofing up to 49ft, but still require a dedicated dive case for scuba depths.
Are Insta360 X3 accessories compatible with the X5?
Most mount-based accessories like the Invisible Selfie Stick or Chest Strap are cross-compatible due to the 1/4" screw thread. However, form-fitting items like the insta 360 waterproof case, batteries, and lens guards are model-specific and not interchangeable between the X3 and X5.
What happens if I fail an Insta360 warranty check due to water damage?
Standard warranty does not cover water damage. If your insta 360 waterproof case was not sealed correctly, you will likely have to pay for a repair. However, if you have Insta360 Care, you are eligible for one free replacement even for accidental liquid damage.
What is included in the Insta360 X5 lens replacement kit?
The official insta 360 lens replacement kit for the X5 includes two replacement optical glass lenses, a specialized removal tool, and cleaning accessories to ensure a dust-free installation at home.
How do I fix lag when editing 8K video on insta 360 windows?
To reduce lag in insta 360 windows Studio, ensure "Hardware Acceleration" is enabled in the settings. For X5 8K footage, it is recommended to use the "Proxy Files" feature, which allows you to edit with lower-resolution previews before rendering the final high-quality file.
What should I do if my insta 360 lens replacement kit is out of stock?
If the DIY insta 360 lens replacement kit is unavailable, do not attempt to use third-party glass as it may degrade image quality. Instead, perform an insta 360 warranty check to see if you are covered by "Insta360 Care" for a professional factory replacement.
Products of Insta360:
Our complete claim assistance covers all Insta360 products, including:
| Product name |
|---|
| 360 Cameras |
| Insta360 X5 |
| insta360 |
| Insta360 X4 Air |
| insta360 |
| Insta360 X4 |
| insta360 |
| Insta360 X3 |
| insta360 X2 |
| 360 Drones |
| Antigravity A1 |
| Wide-Angle Cameras |
| Insta360 Ace Pro 2 |
| Insta360 GO Ultra |
| Insta360 GO 3S. Insta360 Ace Pro |
| Insta360 Ace |
| Handheld Gimbals |
| Insta360 Flow 2 Series |
| Insta360 Flow Pro |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Insta360 logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Insta360.