3 Simple Steps for Hyperice Warranty Claim

Step 1:

• Before requesting technical assistance, you should perform a manual "Power Reset" to verify if the issue is a simple battery calibration error. For devices like the Hypervolt 2 Pro, ensure the unit is charged using only the official Hyperice power supply, as third-party chargers can damage the internal circuitry. Hyperice provides protection against manufacturing defects in materials and workmanship, ensuring the technical team can validate that the hardware is an authentic product used according to the safety guidelines.

• You should have your Product Name and Serial Number (found on the base of the unit or near the charging port) ready for review. Keeping a digital copy of your Dated Proof of Purchase is a mechanical necessity for validating that your gear qualifies for a professional assessment. Note that if the device has been stored in extreme temperatures or left depleted for several months, the resulting battery failure may be excluded from standard factory protection.

Step 2:

• If your device continues to experience mechanical failures such as a loss of percussion depth, internal rattling, or a failure to hold a charge, it is time to coordinate with the Hyperice Customer Support team. You must use the official online contact us portal or the specialized support email to initiate a digital intake ticket.

• You must provide a detailed description of the fault along with your serial number and proof of purchase. The technical team will perform an initial review to determine if the failure is a warrantable factory defect. If the claim is authorized, they will provide you with a Return Material Authorization (RMA) number. It is critical to package the device securely, as Hyperice is not responsible for damage incurred during transit due to improper packaging.

Step 3:

• To resolve a hardware failure, the brand utilizes a Direct Factory Exchange model. Once your device is received at the service center, the engineering team will perform a formal assessment. If the defect is confirmed as a manufacturing flaw, Hyperice will, at its discretion, repair the unit or replace it with a new or functionally equivalent product.

• In many cases, for confirmed manufacturing defects within the first year, the brand will provide a replacement unit to minimize your downtime. Any replacement device assumes the remaining balance of your original warranty. This structured approach ensures your recovery routine remains uninterrupted, backed by the brand's commitment to high-performance hardware reliability.

Hyperice Warranty Period:

• Warranty Period: 1-Year Limited Warranty (standard for all Hyperice power tools and electronics).

• Accessories: 90-Day Limited Warranty (applicable to non-electronic attachments and chargers).