3 Simple Steps for HOMCOM Furniture Warranty Claim:

Step 1:

  • To initiate warranty service, please contact Aosom directly. This notification regarding warranty service must be made to Aosom within the warranty period. An Aosom representative will collect your identity and order information and verify the warranty as a valid purchase.

  • Once Aosom determines that warranty service is necessary, you may be asked for additional information or required to choose between alternative solutions for resolution.

Step 2:

  • All purchases are eligible for return within 30 days from the date of purchase (from the date of receipt) for any reason. Unauthorized returns will not be accepted, and customers will not be reimbursed for any unauthorized return shipping charges incurred.

  • You must contact customer service within the specified return period to obtain a Return Merchandise Authorization (RMA) number. There are no additional costs or fees, such as restocking or processing fees, associated with obtaining an RMA.

Step 3:

  • Returned items must be in their original packaging, include all accessories from the original shipment, and be shipped back within 14 days of receiving an RMA from the seller.

  • After your claim is processed and approved, please allow 5-7 business days for the refund to be completed. You may have to provide pictures or videos of defective or damaged items to receive a full refund.

  • During the warranty process, HOMCOM Furniture may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.

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Chat or Submit a Claim

If you have trouble contacting HOMCOM Furniture, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!

What is covered under the HOMCOM Furniture Warranty?

The warranty covers any defects in material or workmanship in all new products as specified by this warranty. Coverage is provided only for products purchased from an authorized merchant, retailer, or through official marketplace transactions.

  • 30-day return policy

  • 1-year warranty

What is NOT covered under the HOMCOM Furniture Warranty?

The warranty does not cover issues arising from misuse of the product, such as commercial use, accidents, abuse, inclement weather, natural events, neglect, exposure to heat and humidity, modifications, or any use contrary to the product’s intended purpose. It also excludes damage caused by other equipment, consequential or incidental damages, and any costs related to construction, setup, and assembly incurred by third-party involvement.

About HOMCOM Furniture

Every day at Aosom, the team strives to live up to its name by seeking out the coolest new products at the best prices to enhance your life. Their brands, including HomCom, Outsunny, Pawhut, and Soozier, cover a wide range of categories, ensuring you can find exactly what you need without breaking the bank. Aosom aims to combine the convenience and variety of online shopping with excellent pricing and customer service, creating an unparalleled buying experience.

Products of HOMCOM Furniture

Gazebos Canopy Tents Bar Tables Dining Chairs Accent Chairs Air Fryers End Tables Dog Strollers Dog Beds

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of HOMCOM Furniture logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of HOMCOM Furniture.