3 Simple Steps for Globe Warranty Claim

Step 1:

• To benefit from the brand's quality standards, you should utilize the official Globe Product Registration tools if available for your specific region, or maintain a secure record of your transaction. Your Dated Sales Receipt acts as the primary mechanical link to validate your status as the original owner and to confirm the hardware's eligibility for a factory assessment.

• Because the manufacturer’s protection is strictly non transferable and applies only to the initial retail purchaser, having this document ready is a necessity for any future technical inquiries. It is highly recommended to store a digital copy of your receipt immediately after purchase to avoid issues with fading thermal paper.

• This documentation confirms the age and authenticity of the product construction. Without it, the technical team cannot verify if a material defect falls within the acceptable window following the initial transaction at an authorized dealer or the official webstore.

Step 2:

• If your hardware suffers a failure that appears to be a factory error such as premature sole separation in footwear, a defect in the Resin 7 bonding of a deck, or a structural flaw in apparel you must document the issue. This requires high quality photography of the failure area, the brand logos, and the overall condition of the item.

• The goal of this assessment is to identify structural anomalies that occurred during the manufacturing process. Technical experts use these images to distinguish factory flaws from "skate related" stress, such as landing "bolts heavy," dragging your toes, or standard environmental wear and tear.

• For products purchased at a local skate or surf shop, returning to that location allows a technician to inspect the hardware in person. For online orders, your digital evidence package serves as the basis for the manufacturer's evaluation to determine if a material defect exists.

Step 3:

• To finalize the process and receive a resolution, you must reach out to the customer service team through the official Globe Brand Contact Page or via their dedicated Support Email found on the website. Providing a detailed description of the failure along with your attached photos is the required final step.

• Once the specialized staff receives your digital submission, they will evaluate the evidence to determine if a replacement, repair, or store credit is warranted. You will receive a follow up communication confirming the status of your claim and any further instructions for returning the defective hardware.

• If the claim is validated, the team will provide specific instructions on the resolution. This ensures your setup is restored to the high performance standards the brand has maintained since its inception, allowing you to return to the session with confidence.

Globe Warranty Period:

• Decks: 30 days warranty

• Trucks: Lifetime warranty

• Footwear: 60 days warranty