3 Simple Steps for Arbor Collective Warranty Claim

Step 1:

• To ensure your gear is eligible for the manufacturer's quality standards, you should utilize the official Arbor Product Registration page found on their website. Completing this process immediately after purchase creates a digital timestamp of your ownership, which streamlines the verification of your hardware's production batch and origin.

• Your Dated Sales Receipt acts as the primary mechanical link to validate your status as the original owner. Because the brand’s protection policies are strictly non-transferable, maintaining a clear digital copy of this document is a necessity for confirming the start of your coverage window.

• This documentation confirms the authenticity of the wood-shop or snowboard construction. Without it, the technical team cannot verify if a material defect falls within the acceptable parameters for a factory assessment following the initial transaction at an authorized dealer.

Step 2:

• If your hardware suffers a failure that appears to be a factory defect such as premature topsheet delamination, a core void, or a structural flaw in the bio-resin bonding you must document the issue with high-resolution photography.

• The goal of this assessment is to identify structural anomalies that occurred during the pressing process. Technical experts use these images to distinguish factory flaws from "mountain-related" or "street-related" stress, such as impact damage from rocks, rails, or landing "bolts-heavy."

• For hardware purchased at a local authorized shop, returning to that location allows a technician to provide a preliminary in-person inspection. For online orders, your digital evidence package serves as the foundation for the manufacturer's remote evaluation.

Step 3:

• To finalize the process and receive a resolution, you must reach out to the customer service team through the official Arbor Collective Contact Portal or via the Support Email listed on their website. Providing a detailed description of the hardware failure along with your attached photos and receipt is the required final step.

• The primary method for direct communication regarding technical issues is through their web-based inquiry forms or the info@arborcollective.com address. Once the specialized staff receives your submission, they will evaluate the evidence to determine if a repair, replacement, or credit is warranted based on their technical findings.

• Once a manufacturing fault is verified, the team will coordinate the necessary solution to restore your setup. This structured communication ensures that every rider receives professional support and that their gear meets the artisan standards the brand has maintained for over 25 years.

Arbor Collective Warranty Period:

• Skateboards: 2-year warranty against defects in materials and workmanship.

• Snowboards: 3-year warranty from date of purchase.