Step 1:

  • Before replacing the batteries, verify your eligibility for factory-backed support. Eveready provides protection to the original purchaser against manufacturing defects in materials and workmanship. This allows the technical team to confirm that the product is genuine and used according to the instructions provided on the packaging.

  • It is recommended to register your product or purchase through the official Eveready website or brand account portal when available. Product registration helps keep your purchase details on record and can simplify future warranty verification.

  • Have the product name, size (for example, AA, D, or 9V), and the expiration date printed on the battery or packaging ready. You should also keep a digital copy of your dated proof of purchase to confirm eligibility. If you are claiming damage to a device caused by a leaking battery, do not discard the device or the batteries, as they may be required for inspection.

Step 2:

  • If your LED flashlight has developed a switch failure or a battery has leaked in your favorite remote, it is time to perform a visual assessment. The warranty is specifically designed to address manufacturing defects, such as internal circuit failures in lighting products or leakage in batteries that have not reached their expiration date.

  • It is important to determine if the failure is a factory defect rather than a result of misuse or improper storage. Check for signs of mechanical failure that align with standard manufacturing errors. Keep in mind that damage caused by mixing used and new batteries, mixing different battery types, or leaving exhausted batteries in a device for extended periods is generally excluded from the core hardware protection.

Step 3:

  • To resolve a hardware or leakage failure, you must coordinate with the specialized consumer affairs team. Because Eveready manages chemical and electronic components, they utilize a structured digital intake process to facilitate a safety and technical review.

  • You must compile a digital submission through their official contact us portal, including high-resolution photographs of the Defective Area, the Date Code on the batteries, and any Damage to the Device. Once your data is submitted, the technical team will perform a formal assessment to determine if a replacement product or reimbursement for a damaged device is the right solution. They aim to resolve these claims efficiently to ensure your home remains powered and prepared.

EVEREADY Warranty Period:

  • Flashlights & Lanterns: Typically carry a 1-Year Limited Warranty from the date of purchase.

  • Alkaline Batteries: Generally warranted until the expiration date printed on the cell.

EVEREADY Contact Information:

Phone Number

1-800-383-7323

Monday – Friday, 8:00 AM – 5:00 PM CST

Contact Address

Energizer Holdings, Inc., St. Louis, MO.

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What is covered under the EVEREADY Warranty?

Eligible for Coverage: The Standard Manufacturers’ Warranty

  • Manufacturing Defects: Coverage for flaws in the casing, terminals, or internal chemistry of the batteries.
  • Lighting Hardware: Protection against defective LEDs, switches, and battery compartments in flashlights.
  • Leakage Guarantee: Many alkaline products include a guarantee to repair or replace devices damaged by battery leakage under specific conditions.
  • Workmanship Errors: Protection against improper factory assembly present upon initial use.
  • Factory Replacement: Provision of a new equivalent product if a manufacturing defect is confirmed.

What is NOT covered under the EVEREADY Warranty?

Exclusions: Standard Warranty Limitations

  • Improper Battery Use: Damage caused by mixing battery brands, types, or old and new batteries in one device.
  • Accidental Damage: Protection does not cover cracked lenses, crushed casings, or water damage to non-waterproof lights.
  • Expired Products: Batteries that have passed their "Use By" or "Best If Used By" dates are typically out of warranty.
  • Normal Wear: Gradual dimming of LEDs over many years or scratches on flashlight bodies from daily use.
  • Unauthorized Alterations: Any warranty is void if the flashlight or battery has been tampered with or modified.

Products of EVEREADY:

Our complete claim assistance covers all EVEREADY products, including:

Product name
Batteries
Gold Alkaline
Super Heavy Duty
Rechargeable series.
Flashlights
LED Economy lights
Floating Lanterns
Metal LED series.
Specialized Lighting
Headlamps
Work lights
Emergency area lanterns.
Specialty Cells
Lithium coin cells
hearing aid batteries.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of EVEREADY logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of EVEREADY.