3 Simple Steps for dreame Warranty Claim

Step 1:

  • Start your Dreame warranty claim by contacting official support through the Dreame support portal or regional email support.

  • Provide your order number and product serial number (usually found on the device base or water tank area).

  • Submit clear photo/video proof of the issue, as Dreame uses visual evidence to confirm hardware faults vs. maintenance issues.

Step 2:

  • Once your issue is approved, you will receive a Return Authorization (RMA) and service center address.

  • Pack the product securely using the original packaging with all accessories, invoice, and components included.

  • Follow the provided shipping instructions carefully; in some cases, shipping may be covered for early manufacturing defects (e.g., within initial purchase period).

Step 3:

  • The service center performs a detailed inspection of key components such as motors, sensors, and internal systems.

  • If the defect is confirmed, Dreame will repair the unit or replace it with an equivalent model.

  • After service, the product is returned and continues under the remaining warranty period.

dreame Warranty Period:

  • One-year warranty

Real Experiences with dreame Warranty Claims:

Typical Processing Time: Dreame warranty claims are usually resolved within 7–15 business days, depending on inspection, repair, and shipping time.

Reason for Common Delays: Delays often happen due to video verification checks, shipping to service centers, missing invoice/serial details, or additional technical inspection of sensors and internal parts.

Helpful Tip to make the claim easier: Always submit a clear unboxing/issue video, serial number, and purchase invoice to speed up verification and avoid repeated follow-ups.

Required Documents for Your dreame Warranty Claims:

  • Proof of purchase (invoice or order confirmation)

  • Product serial number (device label or packaging)

  • Unboxing or fault video evidence (strongly recommended)

  • Registered account details (if linked to Dreame app)

  • Warranty claim/RMA reference (after approval)

How to claim dreame Warranty

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dreame Contact Information:

Email Support

USA:
support.na@dreame.tech

Other Countries

Canada:
support.na@dreame.tech
India:
support.in@dreame.tech
Mexico:
support.mx@dreame.tech
UAE:
eros.customer@erosgroup.ae
Saudi Arabia:
Customer_Service@aecksa.com
South Africa:
dreame.support@supernovabrands.co.za
Australia:
support.au@dreame.tech
New Zealand:
support.nz@dreame.tech

Phone Number

USA:
+1 (866) 977-5177

Mon-Sat 9:00am–9:00pm, Sun 9:00am–12:00pm (ET)

Other Countries

Canada:
+1 (866) 977-5177

Mon-Sat 9:00am–9:00pm, Sun 9:00am–12:00pm (ET)

Germany:
+49 800 000 1747

France:
+33 805 980353

Italy:
+39 800 939215

Spain:
+34 900 759 957

Poland:
+48 800013054

India:
+91 1800 309 3942

Mon-Sat 9:00am–6:00pm, Sun 10:00am–4:00pm

Mexico:
+52 55 1756 4928

Mon-Fri 9:00am–6:00pm

UAE:
+971 800 3767

Mon-Sat 8:30am–5:30pm

Saudi Arabia:
+966 800 244 0305

Sun-Thu 9:00am–6:00pm

South Africa:
+27 21 551 0219 (ext 201)

Working hours not fully specified (support line available weekdays)

Australia:
+61 (02) 8488 1036

Working hours not fully specified

New Zealand:
+64 9-947-6655

Working hours not fully specified

Contact Address

Shangjiwan Headquarter, Building E3 Economic Garden, 2288 Wuzhong Blvd, Suzhou, Jiangsu 215000, China

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming dreame warranty hassle-free.

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What is covered under the dreame Warranty?

Eligible Coverage

  • Manufacturing defects in materials or workmanship
  • Failures in internal components like motors, sensors, or LiDAR systems
  • Performance issues occurring under normal household use
  • Eligible cases may include repair or product replacement

What is NOT covered under the dreame Warranty?

Exclusions

  • Damage from misuse, accidents, or improper cleaning/maintenance
  • Blockages or issues caused by lack of maintenance (filters, brushes, tanks)
  • Water damage outside specified usage guidelines
  • Unauthorized repairs or modifications
  • Issues caused by external factors (drops, power surges, etc.)

dreame Warranty FAQs

How do I claim warranty for my Dreame robot vacuum or mop?

You need to contact Dreame support with your order details, serial number, and a clear video or photo showing the issue.

Why does Dreame ask for a video before approving warranty?

Dreame uses video proof to check if the issue is a real hardware fault or something caused by blockage, setup, or maintenance.

How long does Dreame take to replace a faulty device?

Most users report a 7–15 business day timeline, depending on shipping and how fast the issue is verified.

What happens after I submit a Dreame warranty claim?

Your device is checked remotely first, then you may be asked to ship it to a service center for inspection before repair or replacement.

What issues are actually covered under Dreame warranty?

Problems like motor failure, sensor errors, charging issues, or internal hardware faults are usually covered if not caused by misuse.

Why was my Dreame warranty claim rejected?

Common reasons include missing invoice, no video proof, physical damage, or issues caused by poor maintenance (like clogged filters).

Where do I find the serial number on Dreame devices?

It’s usually printed on the bottom of the robot vacuum or near the dust tank/battery area.

Can I still claim warranty without the original box or packaging?

Yes, but you still need invoice, serial number, and proof of the issue — packaging is usually only needed for return shipping.

Does Dreame repair or replace faulty products?

Yes, depending on the issue, Dreame may either repair the device or send a replacement unit.

Is Dreame warranty valid internationally or only in certain countries?

Warranty coverage depends on the region where the product was purchased, and may not always be global.

Products of dreame:

Our complete claim assistance covers all dreame products, including:

Product name
Robot Vacuums
Wet and Dry Vacuums
Cordless Stick Vacuums
Robotic Pool Cleaner
Robotic Mower
Window Cleaning Robots
Hair Dryers
Air Purifiers
Major Kitchen Appliance
TV & AV

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of dreame logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of dreame.