3 Simple Steps for Carrom Warranty Claim

Step 1:

• Visit the official Carrom website to register your product, ensuring your purchase is officially documented to facilitate a more efficient claim and technical support process.

• Confirm that the issue is strictly due to a manufacturing defect in materials or workmanship, as the protection typically excludes damage from improper assembly, accidents, or normal wear and tear.

• Verify that you possess a valid proof of purchase (sales receipt) or order confirmation, as this is necessary to validate your status as the original owner and confirm the item was purchased through an authorized retail partner.

Step 2:

• Visit the official Carrom Support section to access assembly manuals and parts lists, as many issues with table games can be resolved by identifying and replacing a specific hardware component.

• Capture clear digital photos of the overall product and the specific defect, ensuring the wood grain or mechanical part is visible to help the technical team evaluate the structural integrity.

• Document the specific product name and model number (found on the packaging or assembly guide) to help the support staff identify the exact production series and material batch.

Step 3:

• Reach out to the team to Contact Us directly through the official online contact form or the digital support portal to initiate your quality claim with a representative.

• Provide a detailed description of the failure along with your digital photos to receive a formal determination and guidance on whether a replacement part or a full unit exchange is required.

• Follow the specific instructions provided by the service team regarding the resolution, keeping in mind that the brand may provide individual replacement components to extend the life of your game.

Carrom Warranty Period:

• Standard 1-year limited manufacturer warranty against defects.