To request warranty coverage and replacement parts, please contact the manufacturer via email and include a copy of your original receipt for verification.
BTCSTAR will determine the best course of action for your situation. This may include repairing your product, replacing it with a new one, issuing a full refund, or providing you with store credit.
The warranty does not cover labor costs, improper installation, or damage caused by carelessness, misuse, or abuse.
To ensure proper troubleshooting and assess limitations, BTCSTAR may request images, photos, or videos of the product, as outlined in the installation guide.
The warranty provides you with important legal benefits. Keep in mind that your location may grant you even stronger consumer rights.
Please note that certain regions may have laws that override these warranty limitations. This means the warranty duration or restrictions on certain damages might not apply in your area.
1-year warranty
Let Warranty Valet assist you in claiming BTCSTAR Faucet warranty hassle-free.
BTCSTAR confidently warrants its seal strip components to be free from manufacturing flaws and material defects for a designated warranty period commencing from the initial date of purchase.
The warranty does not cover issues arising from your own mistakes. This includes using the product incorrectly, breaking it, or damaging it through improper installation. It also doesn't apply to normal wear and tear, accidents, fires, floods, natural disasters, or any other unforeseen event. Additionally, the warranty is void if the product itself causes any faults, breakage, or damage, either directly or indirectly.
Our claim assistance covers all BTCSTAR Faucet products, including:
| Product name |
|---|
| Faucets |
| Shower Systems |
| Bathtubs |
| Bath Cabinets |
| Shower Doors |
| LED Mirrors |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of BTCSTAR Faucet logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of BTCSTAR Faucet.