Step 1:

  • Before you call in a contractor, you need to verify your coverage. Broan-NuTone requires you to have your product registration and purchase details ready to ensure you are eligible for the manufacturing defect warranty. This is a mechanical necessity for their team to link your specific unit to its manufacture date and original installation.

  • You will need the specific Model Number and Serial Number (typically found on a silver or white label inside the fan housing or behind the range hood filters). You must also have a clear Proof of Purchase or a closing statement if the unit was installed in a new home. Registering your unit on the official site is the most effective way to validate that your ventilation system is eligible for factory-backed technical restoration.

Step 2:

  • If your fan is vibrating excessively or the LED lighting has failed, it's time to assess the damage. The general warranty process is designed to handle legit manufacturing defects think internal motor failures, defective circuit boards, or structural flaws present from the factory.

  • The process involves verifying that the issue is a factory error and not "normal wear and tear," improper installation, or lack of maintenance (like clogged filters). Keep in mind that consumable items like light bulbs and filters are typically excluded. You should gather clear evidence of the malfunction, such as a recording of the noise or a photo of the model sticker. This technical data is used to determine if the product qualifies for a replacement part or a full motor assembly.

Step 3:

  • Ready to get your repair moving? Your final move is to start a conversation with the Broan-NuTone technical team. Because they manage complex electrical systems, they prefer a direct digital submission or a technical call to perform basic troubleshooting before authorizing a hardware claim.

  • Provide your model details, proof of purchase, and the evidence you gathered. Their team will review the claim to determine if a DIY replacement part, a local service visit, or a full unit swap is the right solution. If a physical return is required, they will provide specific instructions to ensure the unit is handled correctly. They aim to resolve these claims efficiently to ensure your home’s air quality stays at its peak.

broan Warranty Period:

  • Ventilation Fans: Typically 1 to 3 Years (varies by series, e.g., XB or ZB models).

  • Range Hoods: 1-Year Limited Warranty is standard; specific motors may have longer terms.

  • Fresh Air Systems (HRV/ERV): Often 5 Years on parts; Limited Lifetime on the core.

  • Central Vacuums: 2 to 10 Years depending on the power unit model.

broan Contact Information:

Email Support

webinfo@broan.com

Phone Number

USA:
1-800-558-1711

Other Countries

Contact Address

926 West State Street, Hartford, WI 53027

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming broan warranty hassle-free.

Useful Links:

What is covered under the broan Warranty?

Eligible for Coverage: The Standard Manufacturers’ Warranty

  • Motor Assemblies: Coverage for internal motor failures in range hoods and ventilation fans.
  • Component Integrity: Protection against defective control boards, switches, and internal wiring.
  • Structural Flaws: Verified defects in the housing or chassis present from the date of purchase.
  • Smart Home Hardware: Coverage for malfunctioning sensors and wireless connectivity modules.
  • Authorized Replacements: If a specific part is discontinued, the brand may provide a comparable modern alternative.

What is NOT covered under the broan Warranty?

Exclusions: Standard Warranty Limitations

  • Improper Installation: Damage caused by incorrect ducting, wiring errors, or non-compliant mounting.
  • Consumable Parts: Light bulbs, charcoal filters, grease filters, and batteries are not covered.
  • Normal Wear: Standard motor noise increases over time or cosmetic finish fading due to cleaning chemicals.
  • Unauthorized Service: Any repairs or modifications performed by a technician not authorized by Broan-NuTone.
  • Environmental Damage: Failures caused by lightning strikes, power surges, or extreme moisture in non-rated areas.

Products of broan:

Our complete claim assistance covers all broan products, including:

Product name
Ventilation Fans
Bathroom Exhaust Fans
Fan-Light Combos
Humidity Sensing Fans
Bluetooth Exhaust Fans
Kitchen Ventilation
Under-Cabinet Range Hoods
Wall-Mount Chimney Hoods
Island Range Hoods
Downdraft Ventilation Systems
Outdoor Range Hoods
Fresh Air Systems
Energy Recovery Ventilators (ERV)
Heat Recovery Ventilators (HRV)
Fresh Air Supply Fans
Heating & Climate
Built-In Heaters
Heater-Fan-Light Combos
Attic Ventilators
Whole-House Fans

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of broan logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of broan.