3 Simple Steps for Amped Wireless Warranty Claim

Step 1:

• Find the S/N and MAC address on the product label located on the bottom or back of the unit; these identifiers are mandatory for verifying the specific hardware revision and production date.

• Keep a digital copy of your original sales receipt from an authorized retailer; the receipt is the primary document used to validate the claim and determine the warranty eligibility.

• Check the label for a "Version" or "Rev" number (e.g., v1, v2); this information is critical for the technical team to ensure they provide the correct firmware or compatible replacement hardware.

Step 2:

• Log into the support portal or email the Elite Support desk to submit your device details; providing your current configuration allows the technical team to determine if the issue can be resolved with a remote firmware fix.

• Ensure your device is running the most recent firmware available on the download center; many range and connectivity issues are resolved by factory-issued software updates.

• Use a physical tool to reset the hardware to its default state to rule out configuration errors.

• Note the status of the signal strength LEDs and capture any error messages from the web dashboard to provide the data needed for a hardware evaluation.

Step 3:

• If the evaluation confirms a hardware-level defect, an official Return Merchandise Authorization (RMA) number will be issued; no units should be shipped back without this specific case number.

• Follow the shipping instructions provided during the authorization process, ensuring the unit is securely packaged and the RMA number is clearly visible on the exterior.

• Once received and validated, Amped Wireless will, at its discretion, repair or replace the defective product with a new or functionally equivalent unit to restore your long-range coverage.

Amped Wireless Warranty Period:

• Limited manufacturer warranty

• New products - 1 Year

• Refurbished products - 30 Days