Free U.K. Consumer Rights Act Compliance Checker
Could Your Warranty Policy Be Breaking U.K. Law?
Most small businesses are unknowingly out of compliance with the Consumer Rights Act 2015. Take this free 60-second quiz to check your legal risk now. No email required.
Consumer Rights Act Compliance Checker
1/10 Questions
1) Where do you sell your products?
United Kingdom
Other Countries
2) Do you offer any written warranties or guarantees for your products on your website or packaging
3) Do you disclose your warranty terms clearly in writing before the sale?
4) Where can customers find your warranty information?
5) Does your written warranty clearly include all of the following details?
6) How can customers submit a warranty claim to your business?
7) Do you provide a written refund and return policy that aligns with your warranty terms?
8) Do you maintain records of all warranty claims and their outcomes?
9) Do you know that it's usually unlawful to require customers to use specific services or parts to keep a warranty valid?
10) Have you ever had a customer raise a warranty-related complaint, dispute, or chargeback due to product performance or warranty terms?
Compliance Score: 0/10
You're mostly compliant with the Consumer Rights Act and UK warranty regulations.
Download the detailed compliance score results. Download Report
Warranty terms, claim handling, and legal compliance - fully managed to save time and reduce costs.
You may be in breach of the Consumer Rights Act or other UK consumer protection laws
Download the detailed compliance score results. Download Report
Don’t risk legal action,chargebacks or customer disputes. Let us help you stay compliant and protect your brand -
starting at just £9.99/month.
Frequently Asked Questions
It is a U.K. law that protects consumers when they buy goods, services, or digital content. It ensures that products are of satisfactory quality, fit for purpose, and match their description. The law also gives you the right to a refund, repair, or replacement if something goes wrong.
Yes. Under UK consumer law, if you offer a warranty, the terms must be made available before the sale. Whether you sell online or in-store, customers should be able to easily read and understand the warranty before buying.
- Clearly explain their warranty terms in plain language
- Make sure any warranty is fair, transparent, and not misleading
- Honour customers' legal rights even if no warranty is offered
- Repair, replace, or refund if the product is faulty or not as described
- Unfair terms may be declared unenforceable and could result in:
- CMA or Trading Standards investigation
- Legal disputes
- Damage to your business reputation
Simply answer a few questions about how you present and manage your product warranties. We’ll instantly assess whether your current practices align with UK consumer protection laws, including the Consumer Rights Act 2015, and highlight any areas that may put your business at legal or reputational risk. You’ll also get recommended next steps to improve compliance and protect your brand.
No. The Consumer Rights Act 2015 applies to all businesses, regardless of size. If you sell to consumers and offer written warranties or guarantees, you're expected to comply with UK consumer law. In fact, small and growing businesses are often at greater risk because they may be unaware of the rules. This can make them more vulnerable to complaints, chargebacks, or enforcement action.
If you’ve never reviewed your warranty terms against the Consumer Rights Act 2015 or sought expert guidance on UK consumer law, there’s a good chance your business could be at risk. Start with our free compliance check to quickly identify any issues and get practical steps to protect your brand.
Not necessarily. Our platform offers a free compliance check and affordable support tailored for small UK businesses. We help you spot potential issues and provide the tools and templates you need to align with the Consumer Rights Act 2015, without the high cost of legal retainers.
Yes. If you offer a written warranty, UK law requires the terms to be clear and easy to understand. Under the Consumer Rights Act 2015, warranties must not mislead or override customer rights. We’ll help you create a compliant page that protects your business and builds trust.
The Competition and Markets Authority (CMA) makes sure the rules are followed.
Still have a question? Contact us.
