Free Australian Consumer Law (ACL) Compliance Checker
Could Your Warranty Policy Be Breaking Australian Law?
Most small businesses are out of compliance and violating Australian law. Take this free 60-second quiz to check your legal risk now. No email required.
Australian Consumer Law Compliance Checker
1/10 Questions
1) Where do you sell your products?
Australia
Other Countries
2) Do you provide written warranties or guarantees for your products?
3) Do you inform customers that they have rights under the ACL regardless of your warranty?
4) Do you clearly disclose the repair/replacement/refund conditions for faulty goods?
5) Is your warranty statement written in clear, plain English?
6) Does your warranty include the following mandatory text?
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law…”
7) Do you state who pays for return shipping in case of warranty claims?
8) Do you respond to warranty or refund requests within a reasonable timeframe (e.g., 10 days)?
9) Have you denied a claim simply because the customer didn’t keep the original packaging?
10) Do you track claims and analyse defect patterns?
Compliance Score: 0/10
You're mostly compliant with Australian warranty and disclosure requirements under the Australian Consumer Law (ACL).
Download the detailed compliance score results. Download Report
Your warranty terms, claim handling, and compliance can be fully managed, saving you time and reducing legal risk.
You may be in breach of Australian consumer protection laws, including the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010.
Download the detailed compliance score results. Download Report
Don’t risk legal complaints, refund disputes or penalties from regulators. Let us help you stay compliant and protect your business
starting at just A$9.99/month.
Frequently Asked Questions
The Australian Consumer Law is a national law that protects consumers when they buy goods, services, or digital products in Australia. It ensures that products are of acceptable quality, fit for their intended purpose, and match their description. Under the ACL, consumers have the right to a refund, repair, or replacement if something goes wrong.
The ACL is enforced by several regulatory bodies working together:
- Australian Competition and Consumer Commission (ACCC) – handles national issues affecting trade and business.
- State and territory consumer protection agencies – manage business practices within their respective regions.
- Australian Securities and Investments Commission (ASIC) – oversees compliance with laws related to financial products and services under the ASIC Act 2001.
Regulators have a range of compliance and enforcement tools, which may include:
- Warnings or infringement notices.
- Administrative penalties or enforceable undertakings.
- Legal proceedings through courts or tribunals.
Both regulators and individuals can initiate action if the ACL is breached.
Non-compliance may lead to:
- Clearly explain their warranty terms in plain, understandable language.
- Ensure that any warranty is fair, transparent, and not misleading.
- Respect customers’ legal rights even if no express warranty is provided.
- Offer a repair, replacement, or refund if a product is faulty, unsafe, or not as described.
These obligations apply regardless of the company’s internal policies, they are legal requirements under the ACL.
Simply answer a few questions about how you present and manage your product warranties. We’ll instantly assess whether your current practices align with Australian Consumer Law (ACL) requirements and highlight any areas that may put your business at legal or reputational risk. You’ll also receive recommended next steps to improve compliance and better protect your brand.
No. The Australian Consumer Law (ACL) applies to all businesses, regardless of size. If you sell to consumers and offer written warranties or guarantees, you're legally required to comply.
In fact, small and growing businesses are often at greater risk because they may be unfamiliar with the law. This can leave them more vulnerable to complaints, refund disputes, or enforcement action.
If you’ve never reviewed your warranty terms against the Australian Consumer Law or received expert guidance on compliance, there’s a high chance your business may be exposed to legal risk.
Start with our free compliance check to quickly uncover any issues and get practical steps to protect your brand and ensure you’re meeting your legal obligations.
Not necessarily. Our platform offers a free compliance check and affordable support tailored for Australian small businesses. We help you identify potential issues and provide the tools and templates you need to align with the Australian Consumer Law, without the high cost of legal retainers.
Yes. If you offer a written warranty, Australian law requires the terms to be clear, accurate, and easy to understand. Under the ACL, warranty terms must not mislead customers or override their statutory rights.
We’ll help you create a compliant warranty page that protects your business and builds customer trust.
Yes. Under the Australian Consumer Law, if you offer a warranty, the terms must be available before the sale. Whether you sell online or in-store, customers should be able to easily access and understand the warranty before making a purchase. Transparency is a legal requirement.
No. Under the ACL, it’s illegal to display signs like “No refunds” if customers are entitled to one due to a faulty product. You can only limit returns for change of mind, not for valid consumer law claims.
Still have a question? Contact us.
