PlayStore & App Store
3 Simple Steps for Supcase Warranty Claim
Step 1:
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Confirm that your case's issue is strictly due to a defect in materials or workmanship under normal use, as the policy does not cover minor scratches, fading from normal wear and tear, or accidental damage from drops and liquids.
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Verify that your product was purchased through an Authorized Reseller, such as the official website or Amazon, and ensure you have a valid proof of purchase ready for submission.
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Locate the Warranty Card included in your original packaging and scan the provided QR code to activate your extended coverage instantly this simple step doubles your protection window.
Step 2:
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Visit the official "Warranty Claim" portal to fill out the digital form, which acts as the primary ticket for our dedicated Customer Support Team to review your case.
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Documentation is essential for a smooth approval, so ensure you have your proof of purchase handy and capture clear, close-up photos that explicitly show the defect or quality-related issue.
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Review the list of exclusions to ensure your claim is valid; for example, non-quality-related issues must be reported within 30 days of purchase, and free promotional or open-box items are not eligible for coverage.
Step 3:
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Submit your completed ticket through the official portal and wait for an acknowledgment, which the support team typically provides within one business day.
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Reach out to the support team to Contact Us if you have questions regarding the status of your claim, but always wait for an official decision before attempting to return any physical merchandise to the facility.
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Once your claim is approved after the 5-day review period, expect your replacement shipment or refund to be processed within 7–10 business days to restore your device's protection.
Supcase Warranty Period:
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Standard Coverage: 12 Months from the date of purchase.
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Extended Coverage: 24 Months (Requires QR code activation via the included warranty card).
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Reporting Window: Non-quality-related issues must be reported within 30 days.
Supcase Contact Information:
Contact Address
5770 Shiloh Rd, Suite 100, Alpharetta, GA 30005, United States
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Supcase warranty hassle-free.
Useful Links:
What is covered under the Supcase Warranty?
These are covered in SUPCASE's warranty policy
- Material & Workmanship: Internal flaws in the polycarbonate or TPU materials that occur under normal operating conditions.
- Extended Coverage: A full 24-month protection period for users who scan their QR warranty card upon purchase.
- Authorized Purchases: Valid claims for items bought via Supcase.com, Amazon, or other recognized authorized vendors.
- Global Support: Coverage that applies in addition to your local consumer rights in the country of purchase.
What is NOT covered under the Supcase Warranty?
These are NOT covered in SUPCASE's warranty policy
- Accidental Misuse: Damage resulting from extreme heat, liquid immersion, or neglectful handling.
- Device Damage: Liability is limited to the case itself; the warranty does not cover damage to your phone, tablet, or lost data.
- Wear & Tear: Natural aesthetic changes over time, such as minor scratches, scuffs, or slight color fading.
- Unauthorized Sources: Products won through giveaways, freebies, or purchased from unauthorized third-party sellers.
Products of Supcase:
Our complete claim assistance covers all Supcase products, including:
| Product name |
|---|
| Phone Cases |
| Unicorn Beetle Pro (UB Pro) |
| UB Mag (MagSafe-compatible) |
| UB Style (slim) |
| UB Pro Grip |
| Tablet Cases |
| Rugged cases for iPad |
| Samsung Galaxy Tab with kickstands and hand straps |
| Smartwatch Cases |
| Protective covers for Apple Watch |
| Galaxy Watch |
| Accessories |
| Laptop sleeves for MacBook |
| Nintendo Switch cases |
| Earbud cases |
| Power banks |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Supcase logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Supcase.