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3 Simple Steps for Square Warranty Claim
Step 1:
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Identify the 14 or 16-digit serial number physically printed on the underside or back of your device. For digital systems like the Square Register or Terminal, you can also find this identifier within the Settings or Hardware menu of your Point of Sale app.
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Ensure you have completed all recommended troubleshooting steps first. For advanced systems like the Square Stand (1st & 2nd Gen), Square Kiosk, or Register, you must obtain prior approval from the support team to validate the hardware failure.
Step 2:
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Sign in to your Square account and enter the serial number into the Warranty Claim Portal. If the device is not already linked to your account but is still eligible for protection, select the option to add it manually.
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Choose the specific reason for the exchange and verify your shipping and billing information. While the replacement is generally provided at no cost, a security hold is placed on your billing method to ensure the defective hardware is returned.
Step 3:
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Once the claim is submitted, you will receive a confirmation email containing a link to generate your prepaid shipping labels. If you are returning a new item for a 30-day refund, ensure all original cables, accessories, and packing slips are included in the box.
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Use the same packaging from your replacement unit to ship the old hardware back. It is a necessity to send the defective unit within 14 days of receiving your replacement to avoid being charged the full value of the new device.
Square Warranty Period:
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Warranty timeframe: two years
Real Experiences with Square Warranty Claims:
Typical Processing Time: The standard turnaround for a Square hardware resolution is 3 to 5 business days. Once your return is authorized, the replacement hardware is often shipped via expedited mail to ensure your business can resume taking payments as quickly as possible.
Reason for Common Delays: The most frequent cause for delay is forgetting to include the original cables, which can stall the refund process for returns. Additionally, delays occur if you use a P.O. Box for delivery, as courier services may experience issues fulfilling hardware dispatches to non-physical addresses.
Helpful Tip to make the claim easier: Save the box your replacement arrives in. Square specifically requests that you use the same packaging that your replacement device arrives in to return your old hardware. This ensures the "Hardware Integrity" is maintained during the return trip and prevents you from having to find a custom-sized box for the specialized POS equipment
Square Contact Information:
Contact Address
1955 Broadway, Suite 600, Oakland, CA 94612, USA
Useful Links:
What is covered under the Square Warranty?
Eligible for Coverage: The Square Hardware Standards
- 30-Day Risk-Free Returns: Eligibility for a full refund on any hardware purchased directly from the Square Shop, provided it is returned with all original accessories.
- Manufacturing Material Defects: Comprehensive protection against internal circuitry failures, sensor malfunctions, and screen defects occurring during the coverage window.
- Reader and Chip Functionality: Specific assurance for the NFC and EMV chip-reading hardware on both 1st and 2nd generation readers.
- Prepaid Return Logistics: Access to complimentary return shipping labels for all verified warranty and return claims initiated through the Square Shop.
- Replacement Hardware Dispatch: Delivery of a same or similar replacement model to minimize business downtime once the claim is authorized.
What is NOT covered under the Square Warranty?
Exclusions: Protection Limitations
- Non-Square Accessories: Protection is strictly excluded for the Bosstab Dock; these claims must be handled directly through Bosstab’s own hardware warranty.
- Third-Party Retailer Returns: Hardware purchased from physical retailers (e.g., Best Buy, Apple) must be returned to the original point of purchase under their specific policies.
- Unauthorized Alterations: The warranty is void if the hardware has been opened, tampered with, or modified by non-authorized personnel.
- Abuse and Accidental Damage: Coverage does not extend to cracked screens, liquid immersion, or damage resulting from electrical surges or misuse
- Expired Protection Windows: Devices that fall outside their specific coverage timeframe (ranging from 6 months to 2 years) are ineligible for the exchange-by-mail program.
- Missing Components: Refunds for returns will only be issued once the warehouse confirms that all original cables and power adapters are present.
Square Warranty FAQs:
How long is the warranty on my Square Register?
The Square Register features an extended two-year warranty timeframe, while the Square Readers typically carry a six-month to one-year window.
What happens if I don't return my old hardware?
Square will charge your billing card for the full cost of the replacement device if the defective unit is not received within 14 days.
Can I return a reader I bought at a local store to Square?
No, any hardware bought from a physical retailer must be returned to that specific retailer in accordance with their own return and exchange policy.
Products of Square:
Our complete claim assistance covers all Square products, including:
| Product name |
|---|
| Hardware |
| Handheld |
| Terminal |
| Register |
| Stand |
| Kiosk |
| Reader for contactless and chip |
| Reader for magstripe |
| Accessories |
| Kits |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Square logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Square.