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3 Simple Steps for spigen Warranty Claim
Step 1:
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Confirm the issue is a manufacturing defect, not caused by drops, misuse, or normal wear like scratches or yellowing.
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Ensure the product was purchased from an authorized seller.
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Warranty applies only to the original purchaser, so keep purchase details ready.
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Verify your product qualifies under Spigen warranty terms.
Step 2:
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Visit the official website and open a support ticket via the contact portal.
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Provide your order number, product model, and color details.
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Upload clear photos of the defect for quick evaluation.
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Submit all required details for initial digital assessment.
Step 3:
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If approved, you will receive a replacement product or equivalent item.
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Product registration is recommended to simplify future claims and support.
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Follow instructions provided by the support team after approval.
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Replacement is free, but you may need to pay a small shipping or handling fee.
spigen Warranty Period:
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Standard Cases: 2 Years
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Screen Protectors: Limited Lifetime
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Electronic Accessories: 1 Year
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Apparel & Lifestyle: 1 Year.
Real Experiences with spigen Warranty Claims:
Typical Processing Time: Most Spigen warranty claims are reviewed within 1–3 business days, and approved replacements are usually delivered within 3 to 7 days depending on shipping location.
Reason for Common Delays: Delays may occur due to missing order details, unclear product model information, or low-quality images of the defect. Claims from unauthorized sellers can also lead to rejection or longer processing time.
Helpful Tip to make the claim easier: Provide your order number, correct product details, and clear photos of the issue. Ensure the product was purchased from an authorized seller and follow all instructions carefully.
Required Documents for Your spigen Warranty Claims:
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Order number or proof of purchase
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Product model and variant details
spigen Contact Information:
Contact Address
9975 Toledo Way, Irvine, CA 92618
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming spigen warranty hassle-free.
Useful Links:
What is covered under the spigen Warranty?
These are covered in Spigen's warranty policy
- Material Defects: Structural failures in the plastic, TPU, or metal components under normal, intended use.
- Workmanship Issues: Problems with the physical assembly, such as loose hinges or misaligned buttons, present from the factory.
- Sole Remedy: Approved claims result in a direct replacement or a comparable alternative of equal value.
- Authorized Purchases: Coverage for items "Sold by Spigen" on major platforms or the official web store.
What is NOT covered under the spigen Warranty?
These are NOT covered in Spigen's warranty policy
- Yellowing/Discoloration: Natural aging of clear cases over time is considered normal wear and tear and is typically not covered.
- Device Protection: The warranty strictly covers the Spigen product itself and does not cover damage to the smartphone or tablet used inside the case.
- Screen Protector Errors: Installation errors (bubbles/dust) or cracks caused by impact on glass screen protectors are generally excluded.
- Unauthorized Resellers: Products purchased from unverified sellers on marketplaces like eBay or Craigslist are strictly ineligible.
spigen Warranty FAQs
What does Spigen warranty cover?
Spigen warranty covers manufacturing defects in cases, screen protectors, and accessories under normal use.
Does Spigen warranty cover phone cases?
Yes, Case warranty covers defects like improper fitting, structural issues, or material faults, but not damage from drops or daily wear.
Does Spigen warranty cover screen protectors?
Screen protectors may be covered for manufacturing defects, but scratches, cracks from impact, or improper installation are usually not covered.
How do I file a Spigen warranty claim?
You can file a claim by contacting support through the official website and submitting your order number, product details, and photos of the defect.
What is Spigen replacement policy?
If your claim is approved, typically provides a replacement product or equivalent item if the original is unavailable.
Do I need to return the defective Spigen product?
In most cases, Spigen may not require you to return the product, as claims are often handled through photo verification.
Does Spigen charge a shipping fee for warranty replacement?
Replacement products are usually free, but you may need to pay a small shipping or handling fee.
What is not covered under Spigen warranty?
Warranty does not cover accidental damage, misuse, normal wear and tear, scratches, or yellowing over time.
Do I need proof of purchase for Spigen warranty?
Yes, a valid order number or receipt is required to verify your warranty eligibility.
How long does Spigen warranty claim take?
Most claims are reviewed within a few days, and approved replacements are processed shortly after verification.
Products of spigen:
Our complete claim assistance covers all spigen products, including:
| Product name |
|---|
| Phone Cases |
| Ultra Hybrid |
| Tough Armor |
| Rugged Armor |
| Liquid Air |
| Thin Fit |
| Screen Protectors |
| GLAS.tR EZ Fit |
| AlignMaster |
| Neo Flex |
| Tablet & Laptop Accessories |
| iPad Cases |
| Samsung Galaxy Tab Cases |
| MacBook Cases |
| Laptop Sleeves |
| Laptop Pouches |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of spigen logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of spigen.