3 Simple Steps for RTIC Warranty Claim

Step 1:

• Confirm that your RTIC product is still within its warranty period.

• Keep your original proof of purchase ready because RTIC only covers products purchased directly from RTIC or authorized retail partners.

Step 2:

• Call RTIC customer service to start the warranty claim process and explain the product issue.

• Provide details about the defect, especially for issues like broken latches, cracked coolers, leaking seals, damaged handles, or zipper failures.

• RTIC may request photos, proof of purchase, or additional inspection details before approving repair or replacement service.

Step 3:

• RTIC reviews the claim to determine whether the problem was caused by a material or workmanship defect under normal use.

• Approved claims may receive a repair or one-time replacement product at RTIC’s discretion.

• Damage caused by normal wear, fading, misuse, unauthorized repairs, commercial use, water damage, or products bought from unauthorized sellers is not covered under warranty.

RTIC Warranty Period:

• Ultra-Tough Hard Coolers: 5 Years

• Soft Coolers: 1 Year

• Bags & Backpacks: 1 Year

• Drinkware & Tumblers: 90 Days

• Accessories: 90 Days

• Hard Cases (select models): Limited Lifetime Warranty

Real Experiences with RTIC Warranty Claims:

Typical Processing Time: Usually takes around 1–3 weeks depending on product inspection and response time.

Reason for Common Delays: Missing proof of purchase, unclear defect photos, or high seasonal claim volumes can slow the process.

Helpful Tip to make the claim easier: Submit clear photos/videos of the issue along with your order details in the first request to avoid back-and-forth emails.

Required Documents for Your RTIC Warranty Claims:

• Proof of purchase or order confirmation